Customer Service Rep at OTR Group - Retail Career AU in Columbus
Career & Market Insight
This Customer Service Representative role at OTR Group is an entry-level, frontline retail position within a large and growing Australian retail and energy group backed by ASX-listed Viva Energy Australia. It suits candidates starting their career in retail, hospitality, or customer-facing industries.
Career development signals:
- OTR Group operates over 1,000 locations across multiple well-known brands, offering potential pathways into team leader or store supervisor roles over time.
- Skills gained — customer service, multitasking, cash handling, product knowledge — are broadly transferable across retail and hospitality sectors.
- Exposure to a large corporate structure (Viva Energy) may open doors to corporate or operations roles for high performers.
Compensation: No salary is stated. Entry-level retail CSR roles in Australia typically earn between AUD $23–$27 per hour under the General Retail Industry Award, with penalty rates for nights and weekends potentially increasing take-home pay meaningfully.
Green flags: Large, stable employer; diverse brand portfolio; regional location (Karratha) may offer higher wage rates or cost-of-living allowances typical of remote WA roles.
Considerations: Shift work including late nights, early mornings, and weekends is required. Physical demands (standing, lifting) are part of the role. A police clearance is mandatory before starting.
OTR Group comprises over 1000 retail, convenience, and quick service restaurants — including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A., Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez, and many others.
OTR Group is part of the Viva Energy Australia Group — an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia's national footprint and OTR's history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.
About The RoleAs a Customer Service Representative, you will be focused on providing great customer experiences and will ensure the store is always clean, stocked, and welcoming for our Guests. This is a fast-paced job where being able to multi-task and manage your time is essential.
About You & Your Skills- You are focused on providing outstanding customer service
- You are comfortable working alone as well as within a team
- You'll be on your feet for long periods of time and may require moderate to heavy lifting and reaching
- You have the availability to work flexible hours (including late nights, early mornings, and weekends)
- Be willing to learn and promote our wide range of products and specials
For the exciting opportunity to be a part of our amazing team, please apply today!
Pre-Employment RequirementsThe successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.
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Frequently Asked Questions
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