Account Development Manager at Wrike - SaaS Career in Columbus
Career & Market Insight
This Account Development Manager role at Wrike sits at the intersection of Customer Success and inside sales — a hybrid profile that is increasingly in demand at SaaS companies. With only 1+ year of experience required, it's a strong entry-level-to-mid-level opportunity to build a well-rounded SaaS GTM skill set.
Skills you'll develop:
- Product-led onboarding and adoption strategies
- Upsell/cross-sell motion and pipeline management (sales fundamentals)
- High-volume customer communication — 80% of time on calls is intensive reps training
- CRM and work management tool proficiency
Compensation signals: No salary is listed, which is a mild yellow flag at an established 1,000+ person company. The EUR-denominated benefits (utility allowance, fitness budget) suggest the role may be anchored to Eastern/Central European pay scales. Comparable ADM/CSM roles at SaaS firms of this size typically range €35,000–€55,000 annually in Europe; research Wrike's Glassdoor data before negotiating.
Green flags: Wrike is a mature, established SaaS platform (not a seed-stage startup), which means structured processes, a real onboarding program, and genuine career pathways into Senior ADM, Account Executive, or Customer Success Manager roles. The "Engagement Team" model suggests specialization and growth.
Red flag to watch: The mandatory 16:30–01:00 shift is non-negotiable and can affect work-life balance depending on your location. Confirm whether this is a permanent shift or rotates before accepting.
Headquarters: Estonia - Remote
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you.
Our vision: A world where everyone is free to focus on their most purposeful work, together.
About the Role
You'll work alongside diverse, cross-border teams and supportive colleagues who share knowledge and want to see you succeed. Wrike is looking for an energetic, passionate, tech-savvy, and customer-oriented Account Development Manager to help teams across the world be more successful with our product.
You'll be working with our customer base of knowledge workers to get them onboarded, help them be more productive with Wrike, and answer their questions. It'll be your job to understand your customers' goals, offer tailored advice on best practices, and deliver Wrike value. You will be proactively reaching out to customers and sharing expertise on how to use the product in the most efficient way.
You will be part of the Wrike Engagement Team, working alongside other talented and passionate ADMs in an environment that prizes a growth mindset, mutual support, and creative problem-solving. We are still early in our journey and are looking for people who get excited about an opportunity to "build and upgrade the car while it's in motion."
Your Impact
- Understand customer use cases and work processes to provide the best guidance on how to optimize Wrike usage
- Proactively reach out to customers to help them use Wrike in the most efficient way and share best practices via email and phone calls (team members spend about 80% of their work time on calls with customers)
- Maximize customer lifetime value by helping them unlock the most product value
- Drive adoption across customers' teams
- Drive Net Retention via upsell and cross-sell
Your Qualifications
- 1+ years of work experience in a customer-facing role (Customer Success, Account Management, Customer Support, etc.)
- Fluent English
- Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way
- Keen business sense to discover and understand customer business objectives and pain points
- Passionate about teaching and instilling knowledge in others
- Willing to dive into technical details of a product to understand it thoroughly
- Ready to cover the sales side of customer interaction (delivering sales demos, negotiating price, managing the pipeline, processing and closing deals)
- Prepared to work the evening shift (16:30 – 01:00 CEST)
- Great people skills: genuine, warm, positive, engaging, empathetic, shows tact and poise under pressure, high degree of patience
- Excellent organization, note-taking, and time management skills
Standout Qualities
- Energetic, critical thinker, generally curious, problem solver
- Passionate about learning and improving every day, motivated to excel
- Open to feedback and coachable
- Strong team player
- Self-starter with strong ownership skills, willing to go above and beyond
- Creative and innovative
Benefits & Perks
- 28 calendar days of paid vacation
- Sick Leave Compensation (5 Paid Uncertified Sick Days)
- Parental Leave: 18 Weeks Maternity / 4 Weeks Paternity
- 2 Volunteer Days
- Health Insurance (Employees + Dependents)
- Life Insurance Plan
- Utility Allowance (30 EUR/month, subject to taxation)
- Fitness Plan (800 EUR/year)
- Full-remote & on-demand access to co-working space
Your recruitment buddy will be Arjola Stejskal, Talent Acquisition Specialist.
Who Is Wrike and Our Culture
We're a team of innovators and creators who solve the complex work problems of today and tomorrow.
Hybrid work mode: Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.
While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week.
Our Persona:
- Smart: We love what we do, and we're great at it because this is our domain.
- Dedicated: We get up every day focused on helping our customers win — and our teammates, too.
- Approachable: We're friendly, easy to get along with, considerate, and helpful.
Our Culture and Values:
Customer-Focused: We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
Collaborative: We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes.
Creative: We strive to succeed through continuous innovation, cultivating a workplace that fosters creative thinking as a means of transcending conventional boundaries.
Committed: We believe in ownership at all levels of the organization, by owning workflows from start to finish.
Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, and YouTube for a feel for what life is like at Wrike.
Frequently Asked Questions
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