Client Success Manager - SaaS Automotive Growth Role in Columbus
Career & Market Insight
This Client Success Manager role at FIXD's B2B division, AppraisalPRO, sits at the intersection of SaaS account management and automotive industry expertise — a niche but growing space as dealership tech adoption accelerates.
Compensation: The $80K–$100K OTE is competitive for a CSM role at a growth-stage startup, though it sits slightly below the $90K–$120K OTE range typical for enterprise CSM roles at more established SaaS companies. The split between base and variable isn't disclosed, which is worth clarifying in interviews.
Skills developed:
- B2B SaaS customer success and retention strategies
- Automotive dealership operations and DMS/IMS integrations (vAuto, etc.)
- Stakeholder management and consultative selling (upsell/expansion revenue)
- Cross-functional collaboration with Product and Engineering teams
Green flags: FIXD is a funded, product-led company with both a consumer product (FIXD Sensor) and a B2B arm (AppraisalPRO), suggesting a stable revenue base and room for growth. CSMs who build deep domain expertise in automotive tech are in high demand as dealerships modernize.
Watch out for: The role blends support, success, and sales — a common early-stage startup pattern that can be rewarding but also spread thin. Clarify how accounts are segmented and what the base-to-variable compensation split looks like to understand true earning potential.
Headquarters: Atlanta, Georgia, United States
URL: http://www.fixdapp.com
About FIXD & AppraisalPRO:
FIXD breaks car problems down into simple and understandable terms, so drivers know the price of a repair when they take their car to the shop. The FIXD Sensor plugs into the diagnostic port of a driver's car and communicates via Bluetooth to the FIXD app.
AppraisalPRO is FIXD's B2B product that helps dealerships during the vehicle appraisal process. We detect any problems with trade-in vehicles, provide estimated reconditioning costs for a vehicle, a consumer-facing condition report for use in negotiations, and a comprehensive analytics platform. We integrate with dealers' inventory management systems, like vAuto, to make appraisals fast and simple.
On-Target Earnings (OTE) for this role is $80,000 to $100,000
Job Description:
AppraisalPRO's Client Success Managers (CSM) own the relationship with each customer from on-boarding and on-going support to account expansion. The CSMs are ultimately responsible for making sure the clients in their portfolio are constantly finding value in the AppraisalPRO system.
Role
- Onboard dealership customers to AppraisalPRO and conduct initial training
- Quickly and effectively aid customers in resolving technical issues and coordinate with internal engineering teams to resolve any issues
- Proactively provide support by actively monitoring product usage to identify red flags
- Influence and build rapport with key decision-makers in order to become their trusted advisor
- Secure referrals to other potential dealership customers from existing customers
- Understand customer needs and pitch other AppraisalPRO products that could fill those needs
- Present recommendations on platform and user experience improvements to our Product and Engineering team
Requirements
Qualifications
- The ability to quickly build relationships and trust
- Excellent interpersonal skills
- Strong communicator who can present and write well, extremely responsive
- Ability to multitask and prioritize
- Passion for providing top-notch customer service
Plus
- Experience in the Franchise Dealership industry
Benefits
- Health Care Plan (Medical, Dental & Vision) for you and your family
- 401k - 5% match
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Development
- Free Food & Snacks
To apply: https://weworkremotely.com/remote-jobs/fixd-automotive-client-success-manager-enterprise-accounts
Frequently Asked Questions
Is this Client Success Manager role fully remote?
What is the salary for this CSM role at FIXD?
Do I need automotive industry experience to apply?
What products will I be supporting as a CSM at AppraisalPRO?
What benefits does FIXD offer for this role?
