Operations Support Specialist – E-Commerce & Zapier in Columbus
Career & Market Insight
Role Level & Market Rate: At $12/hour USD, this is an entry-to-mid-level operations role priced for talent in lower cost-of-living regions. In the US, equivalent Operations Support roles typically pay $18–$25/hour, so this is below US market rate — but competitively positioned for South Africa, Eastern Europe, and LATAM contractors.
Skills You'll Build: This role offers solid cross-functional exposure across e-commerce operations:
- WooCommerce & CRM management — transferable to other e-commerce platforms (Shopify, Magento)
- Zapier automation — a highly marketable no-code skill as businesses seek automation without developers
- Inventory & fulfillment coordination — foundational for supply chain or operations management career paths
- Customer support operations — valuable for CX or ops management roles
Company Culture Signals: Small team, direct founder access, fast-paced environment — classic early-stage startup traits. This means high ownership and variety, but also potential for scope creep and limited formal career progression structure.
Green Flags: Long-term contractor engagement signals stability; direct founder exposure accelerates learning; multi-tool stack builds a broad resume quickly.
Red Flags: No benefits, no PTO mentioned, and independent contractor status means no employment protections. The highly specific application requirements (vocaroo recording, workstation photo) suggest a detail-oriented culture — a good fit only if you thrive on structured processes.
Headquarters: Casper, Wyoming, USA
URL: https://evolvepeptides.com/
Evolve Peptides is a US-based e-commerce company supplying research peptides to researchers and laboratories across the United States. Every batch is third-party tested, orders ship same day from our fulfillment center in Florida, and the whole operation runs on a small, fast-moving remote team.
We are hiring an Operations Support Specialist to keep orders, inventory, customer chats, and automations running smoothly every day. You will work directly with the founders and our operations team.
The Basics
- Pay: $12 USD per hour
- Hours: Full-time, 40 hours per week, Monday to Friday, US Eastern business hours (9–5)
- Engagement: Independent contractor, long-term
- Location: Fully remote. We are only considering candidates based in South Africa, Latin America, or Eastern Europe.
Key Responsibilities
- Coordinate order processing, shipping, and fulfillment operations
- Manage client chats, respond to inquiries, and provide timely, professional customer support
- Maintain order trackers, inventory records, and CRM data
- Monitor inventory levels, resolve discrepancies, and assist with monthly inventory projections
- Create product labels and manage product information across ordering platforms
- Monitor, maintain, and troubleshoot automated workflows using Zapier
- Update online order forms, product mappings, and WooCommerce listings
- Investigate shipping issues, returns, and fulfillment discrepancies
- Assist operations and account managers with administrative tasks and special projects
- Identify opportunities to improve workflows and operational efficiency
Qualifications
- Previous experience in operations support, e-commerce, fulfillment, customer support, or a similar role
- Strong organizational skills and exceptional attention to detail
- Proficiency with Google Workspace, particularly Google Sheets
- Experience with Zapier, WooCommerce, Canva, or similar platforms preferred
- Strong technical aptitude and problem-solving skills
- Ability to work independently, manage multiple priorities, and adapt to new systems
- Proactive, dependable, and comfortable working in a fast-paced environment
- Excellent written English
- Reliable internet connection and a quiet workspace
How to Apply
Email [email protected] with the subject line "Application - [Your Name]" and the following:
- Your resume/CV
- A short introduction, a few paragraphs, no spelling or grammar errors. Write it yourself; we can tell.
- A photo of your workstation, a screenshot of your speed test (speedtest.net), and an explanation of your backup setup
- A voice message on vocaroo.com, 2 minutes max, telling us who you are and why you're interested in this role. Keep it simple. Don't summarize your resume; we have it.
Applications that do not follow this format will not be reviewed.
We look forward to hearing from you!
To apply: https://weworkremotely.com/remote-jobs/evolve-peptides-operations-support-specialist
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