Mid-Market AE at Customer.io - $190K OTE SaaS Sales in Columbus
Career & Market Insight
Compensation benchmark: At $190,000 OTE ($95K base + $95K variable), this package is above median for mid-market SaaS AEs in the US market, where typical OTE ranges from $140K–$180K. The 50/50 base-to-variable split is standard and signals a balanced risk profile — not overly aggressive.
Career development signals: Customer.io explicitly mentions upward mobility, and the role covers the full sales cycle — a critical skill set for advancing to Enterprise AE or Sales Manager roles. Experience with MEDDPICC and MarTech is highly transferable across the SaaS industry.
Skills you'll build:
- Full-cycle B2B SaaS sales (prospecting through close)
- MEDDPICC or similar qualification frameworks
- Cross-functional collaboration (SDR, CS, Technical Support)
- Pipeline management and sales metrics ownership
Company signals: Customer.io serves 8,000+ companies and appears to be in a growth/scaling phase — hiring across multiple geographies simultaneously. This is a strong indicator of revenue momentum, which typically means quota attainment is achievable.
Green flags: Transparent compensation, comprehensive benefits (100% insurance premiums paid), 16-week parental leave, unlimited PTO, and a clear, structured interview process all point to a well-run, employee-centric culture.
Watch for: Mid-market roles can feel repetitive if ACV is consistently under $50K. Candidates seeking larger, complex enterprise deals may find the ceiling limiting within 2–3 years — though it's a strong stepping stone.
Headquarters: Americas Remote
Hello, I'm Jacob, Senior Sales Manager at Customer.io! We're expanding our sales team in the United States and seeking motivated and successful Account Executives at the Mid-Market level to join us! This role offers a unique opportunity to take your sales career to the next level, with potential for upward mobility.
As an Account Executive, you'll represent Customer.io to prospective customers and drive growth within key market segments. This is a full-cycle sales role (prospect, demo, close), where you'll be fielding both inbound and outbound demand.
About Customer.io
Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
Responsibilities
- Pipeline Development and Management: Build and manage a pipeline through self-sourced leads and SDR-supported leads to drive new customer acquisition.
- Full-Cycle Sales Execution: Lead the entire sales process from prospecting and discovery through demo and closing, focusing on new business acquisition within targeted accounts.
- Customer Needs Analysis and Solution Alignment: Conduct discovery calls to understand customer business challenges and goals. Position Customer.io's solutions to meet these needs effectively.
- Collaboration and Cross-Functional Feedback: Work closely with the SDR team for lead quality feedback and collaborate with Customer Success and Technical Support for a smooth hand-off post-sale.
- Performance Tracking and Reporting: Own and report on individual sales metrics, including pipeline status and progress towards targets, to support informed decision-making.
Qualifications
- Experience: 2+ years of experience in full-cycle B2B SaaS or MarTech sales, handling mid-market accounts.
- Location: We are currently hiring for positions based in the UK, Ireland, and the Americas (Canada and the USA). Candidates must be located in one of these regions to be considered for the role.
- B2B SaaS or MarTech Experience: Proven success in new customer acquisition and closing deals within the B2B SaaS space, preferably MarTech.
- Sales Methodology: Familiarity with MEDDPICC or a similar framework that supports consultative selling and discovery to close.
- Communication Skills: Excellent written and verbal communication skills, with a professional and engaging presence to build rapport with new prospects.
- Problem Solving: Strong ability to identify customer business needs and position relevant solutions effectively to drive acquisition.
- Deal Focus: Primarily handles mid-market accounts with shorter sales cycles and lower ACV deals.
- Support: Works closely with our SDR team for lead generation, with a balance between inbound and self-sourced opportunities.
- Additional Responsibilities:
- Engage in high-volume prospecting, cold and warm outreach.
- Manage the full sales cycle for deals typically under $50,000 ACV.
- Drive growth within mid-sized clients, nurturing relationships and uncovering business needs.
Compensation & Benefits
We believe in transparency. We are offering a compensation package of $95,000 base + $95,000 variable for a total $190,000 OTE USD (or equivalent in local currency), subject to market rate adjustment.
We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
Our Process
No gotchas, no trick questions — just a clear, human process designed to help both of us make an informed decision.
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- 60-minute Mock Call with the Hiring Team
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use; virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected].
Join us!
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
To apply: https://weworkremotely.com/remote-jobs/customer-io-mid-market-account-executive-americas
Frequently Asked Questions
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