Healthcare Intake Rep at Aveanna - Build Admin Skills in Columbus
Career & Market Insight
This role at Aveanna Healthcare is a solid entry point into healthcare administration and patient services, particularly for professionals looking to build specialized skills in a growing sector.
Compensation context: At $18/hr (~$37,440/year), this is on the lower end of the market for healthcare intake roles. Comparable positions at large health systems typically pay $19–$24/hr, so there may be room to negotiate if you have strong insurance verification or authorization experience.
Skills you'll develop:
- Insurance verification and prior authorization workflows — high-demand skills in healthcare revenue cycle
- HIPAA-compliant documentation and EHR/EMR systems
- Patient coordination and cross-departmental communication
- Home health and DME intake processes — a niche with growing demand due to aging US population
Green flags: Structured onboarding, equipment provided, full benefits for a remote hourly role, and explicitly mentioned internal growth opportunities — these are uncommon perks at this pay level.
Culture signals: The description emphasizes compliance, accuracy, and documentation over call volume, suggesting a process-driven, detail-first environment. The tiered pay structure ("Tier 1") implies a defined career ladder.
Red flag to watch: The start date (December 2026) is unusually far out — confirm this is correct before applying, as it may indicate a contract or cohort-based hiring model.
Headquarters:
URL: http://aveanna.com
Start Date: 12/7/26
Pay: $18.00/HR
Schedule: Monday – Friday, 8am–5pm CT
*Candidates in the Central & Eastern Time Zones will be prioritized for consideration.*
As an Intake Patient Care Representative, you will support new patients through the admissions process by gathering required information, verifying insurance coverage, reviewing prescriptions, and coordinating next steps for care. This role focuses on accuracy, documentation, and patient coordination, rather than high-volume call handling.
You will communicate with patients, caregivers, and internal teams to ensure all intake requirements are completed efficiently and compliantly, helping reduce delays in the start of care.
Our Mission: To revolutionize the way homecare is delivered, one patient at a time.
Why Join Us?
- 100% Remote
- Equipment Provided
- Full Benefits Package (Medical, Dental, Vision, 401k, PTO)
- Paid Holidays + Bonus Days Off
- Structured onboarding and role-based training
- Opportunities for internal growth
- Competitive hourly pay starting at $18.00 per hour (Tier 1)
What You'll Do:
- Support new patient admissions by collecting and entering accurate demographic and clinical information
- Verify insurance coverage and review benefits
- Submit and follow up on authorizations as needed
- Review prescription validity and identify missing or required documentation
- Communicate with patients and referral sources to obtain required intake information
- Coordinate with internal departments to support timely start of care
- Maintain accurate, HIPAA-compliant documentation
The Right Fit Is:
- Experience in a customer service or patient service representative role within healthcare
- Detail-oriented and highly organized
- Comfortable managing multiple intake cases simultaneously
- Able to work independently in a remote environment
- Familiar with healthcare documentation and insurance workflows
Remote Work Requirements:
- Ability to maintain a quiet, dedicated workspace free of background noise and ongoing distractions
- Ability to participate in virtual meetings with a professional, camera-ready presence
- Strong time-management skills, accountability, and self-direction
- Must be able to operate on reliable, high-speed internet
Qualifications:
- 2+ years of experience in healthcare intake, medical office administration, or insurance support
- Experience with insurance verification or authorizations preferred
- Home health, DME, or medical office background a plus
- High school diploma or GED required
Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
To apply: https://weworkremotely.com/remote-jobs/aveanna-healthcare-intake-patient-care-representative-remote
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