Swedish Insurance Support Agent - Athens Career Move in Columbus
Career & Market Insight
This role sits within the outsourced customer support / BPO (Business Process Outsourcing) sector — a common entry point or career pivot for multilingual professionals in Europe. Mercier Consultancy Group places agents with global brands like SquareTrade (an Allstate company specializing in device protection insurance).
Compensation signals: No salary figure is disclosed, which is common in this sector for Greece-based BPO roles. Typical monthly salaries in Athens BPO roles for Swedish speakers range from €1,400–€1,900 gross, plus bonuses. The 13th and 14th salary (standard Greek labor law) effectively adds ~16% to annual earnings.
Skills developed:
- Insurance claims handling and CRM documentation — transferable to InsurTech and FinTech roles.
- Cross-cultural B2C communication in a multilingual environment.
- Navigating regulated industry documentation (insurance compliance).
Green flags: Fully paid training lowers the entry barrier; performance bonuses reward results; structured relocation support signals an employer experienced in international hiring.
Potential red flags: BPO roles can have high turnover and limited upward mobility. Career progression beyond agent level is not mentioned in the posting. Candidates seeking rapid career advancement should clarify internal promotion pathways during interviews.
This role is best suited for early-career professionals, those transitioning into insurance, or Swedish speakers seeking international experience with a low financial risk thanks to the relocation package.
Swedish Speaking Customer Agent For SquareTrade
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm, specializing in connecting top-tier talent with world-leading organizations across Europe. We pride ourselves on providing bespoke recruitment solutions that empower professionals to advance their careers in high-growth industries like insurance and technology.
Job Overview
We are currently seeking a motivated professional for the Swedish Speaking Customer Agent For SquareTrade position in Greece. This role offers a unique opportunity to join the global insurance sector, providing expert support to policyholders while enjoying a Mediterranean lifestyle in one of the world's most vibrant cities.
Key Responsibilities
- Provide high-quality insurance support to SquareTrade customers via phone, email, and chat.
- Assist clients with policy inquiries, claim status updates, and coverage clarifications.
- Navigate complex insurance documentation to provide accurate, industry-compliant guidance.
- Maintain strong customer relationships by ensuring efficient resolution of service-related issues.
- Document all interactions within our insurance CRM systems with high precision and confidentiality.
- Stay updated on the latest insurance product offerings to provide informed advice to Swedish-speaking clients.
- Collaborate with cross-functional teams to escalate and resolve sensitive insurance cases effectively.
Requirements
- Native or fluent Swedish (spoken and written).
- Valid EU passport (mandatory).
- Professional proficiency in English for internal reporting and training.
- Previous experience in customer service or the insurance industry is considered a significant asset.
- Strong problem-solving skills and a high level of professional integrity.
- Ability to relocate to Athens for this on-site position in Greece.
What We Offer
- Competitive Monthly Salary
- Fully Paid Training
- Health Insurance
- Fully Paid Relocation Package (flight, transfer, hotel)
- Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation, and settling in
- Monthly Performance Bonus
- 2 Extra Salaries Per Year (13th and 14th salary)
Life in Greece
Embracing one of our Swedish-speaking jobs means embracing the beauty of Greece. With its legendary sunshine, rich history, and welcoming culture, Greece offers an unparalleled quality of life for international professionals seeking a change of pace.
From the exquisite Mediterranean cuisine to the vibrant social atmosphere, living in Greece is an experience like no other. Our comprehensive relocation support ensures your transition to Greece is seamless, allowing you to focus on building your career in this historic, sun-drenched destination.
How to Apply
If you are ready to take the next step in your career, simply click "Apply Now" to start your journey with Mercier Consultancy Group. We look forward to hearing from you!
Frequently Asked Questions
Is this job remote or do I need to move to Athens?
Do I need to be a Swedish citizen to apply?
What does the relocation package include?
What is the salary for this role?
Is prior insurance experience required?
