Call Center Sales Rep - Home Improvement Career Growth in Columbus
Career & Market Insight
This role is a solid entry point into inside sales and business development, particularly within the home improvement sector. The core skill developed — high-volume appointment setting via inbound/outbound calls — is a transferable foundation for account executive, sales development representative (SDR), or customer success roles at larger companies.
Compensation context: No salary is listed, but call center appointment setter roles in the US typically range from $35,000–$50,000 base, with performance bonuses potentially adding $5,000–$15,000+. The mention of "several bonus opportunities" is a positive signal for high performers.
Green flags:
- 7-time Top Workplace award winner — culture is validated by employees, not just marketing
- W2 employment with full benefits (medical, dental, vision, 401k match) is above average for call center roles
- Company has been growing steadily since 2019 — career advancement potential is real
- Lead Perfection CRM experience is a niche but marketable skill in home services sales
Yellow flags:
- Weekend availability is required — work-life balance may be limited
- The hard requirement for prior home improvement call center experience narrows the applicant pool and signals high performance expectations from day one
- Role is very narrowly focused on appointment setting — career progression into closing/field sales or management should be clarified during interviews
Best suited for someone building a sales career track in home services or seeking a stable remote W2 role with performance upside.
At Bath & Cabinet Experts, our Call Center Representatives get the chance to take the first step in their sales career, develop their sales and marketing skills, and join a top-performing sales and marketing team. If you are looking to join a rapidly growing company that delivers best in industry service and a best-in-class employee experience, this opportunity is for you!
*MUST HAVE PREVIOUS HOME IMPROVEMENT EXPERIENCE IN A CALL CENTER SETTING TO BE CONSIDERED*
About the Role:
The Call Center Representative is responsible for creating positive customer experiences to drive sales and promote the Bath & Cabinet Experts brands. The ideal candidate is energetic, enjoys phone-based interactions, can drive a conversation effectively, and delivers exceptional customer service. This is a full-time, remote position that offers flexible scheduling with weekend availability required. *Candidates must be available to work during Eastern Standard Time hours*
Job Duties & Responsibilities:
- Responsible for engaging with prospective clients with the goal of setting appointments for the sales team
- Be a subject matter expert and be able to communicate the value of company products and services to help educate prospective clients
- Handle a high volume of inbound/outbound calls and meet performance goals of converting calls to appointments
- Follow the designated sales process for appointment setting including confirming full and accurate client information
- Ensure all activity and information is accurately logged in CRM
- Provide a high level of customer service to ensure each prospective client and potential customer has a positive experience with Bath & Cabinet Experts
Skills & Qualifications:
- Prior experience in a multi-product sales environment preferred
- Background in home improvement inside sales strongly desired
- High School diploma or equivalent required
- 1+ year of call center experience required
- Experience with Lead Perfection CRM a plus
- Must be able to work independently in a fast-paced environment
- Excellent phone and communication skills
- Be energetic and have a positive attitude
- Must be task oriented and driven to meet and exceed goals
Benefits:
- Full-time W2 employment with competitive pay and several bonus opportunities
- Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match
- Paid Time Off including paid holidays and your birthday off!
- Flexible remote schedule with weekend availability
- Ongoing training to grow your skills
- Work in a supportive, award-winning company that values people and performance
Why Work at Bath & Cabinet Experts?
Bath & Cabinet Experts specializes in transforming bathrooms and kitchens through premium remodeling solutions. Founded in 2019 in Indianapolis, we are the exclusive Jacuzzi Bath Remodel dealer for Indiana and Ohio. Since then, we've expanded into six markets across the Midwest and continue to grow each year.
In addition to bath remodeling, we've launched Cabinet Experts, our kitchen cabinet refacing division, bringing homeowners the same high-quality craftsmanship and customer experience we're known for.
When you join Bath & Cabinet Experts, you're joining one of the fastest-growing and most respected home improvement companies in the Midwest.
Our Achievements:
- 🏆 #3 Top Workplace in Cincinnati
- 🏆 #5 Top Workplace in Indianapolis
- 🏆 #6 Top Workplace in Cleveland
- 🏆 7-Time Top Workplace Award Winner
- ⭐ Nearly 5,000 customer reviews with a 4.9-star rating
- ❤️ More than $200,000 donated to local children's hospitals and charitable organizations
Our Top Workplace recognition is especially meaningful because it's based entirely on feedback from our employees. We're committed to creating an environment where people feel valued, supported, and empowered to grow their careers while making a positive impact on our customers and communities.
If you're looking for more than just a job—and want to build a career with an award-winning company that invests in its people—we'd love to meet you.
Frequently Asked Questions
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