Collections Agent Role - Build Negotiation Skills in BB in Columbus
Career & Market Insight
This Collections Agent role at Quickstop in Barbados is an entry-to-mid level position in financial services collections, requiring at least 2 years of call center, collections, or sales experience alongside an Associate's Degree.
Skills developed: Negotiation, skip tracing, customer account management, and QA compliance — these are transferable and in steady demand across banking, fintech, and consumer lending sectors regionally and internationally.
Compensation signals: No salary is disclosed, which is a mild red flag for transparency. In the Caribbean market, collections agents typically earn between USD $18,000–$30,000 annually depending on seniority and incentive structures. Candidates should clarify whether performance bonuses or commission are part of the package.
Culture signals: The strict attendance and break-time policy (with consequences for deviation) suggests a process-heavy, KPI-driven environment — common in collections operations. This can be a good training ground for discipline and target achievement but may offer limited creative autonomy.
Green flags:
- Clear, structured role with defined duties — good for building foundational collections expertise
- Skill in skip tracing adds a niche, marketable competency
Red flags:
- No salary disclosed
- No mention of benefits, career growth pathways, or training programs
- Rigid scheduling policy may indicate limited flexibility
A Collections Agent provides an array of repayment solutions to customers that have reached the default stage. The Agent will ensure customers are contacted via various communication channels and negotiate terms of repayment that are amicable to both the customer and the company.
Primary Duties and Responsibilities
- Conduct outbound collection communication with a view of reaching customers and negotiating payment terms
- Utilize skip tracing strategies to locate customers and negotiate payment terms
- Update customer accounts and loan statuses
- Execute collection strategies
- Adhere to QA policies and procedures
- Provide feedback to Leads on customer feedback and process improvements
Education
A minimum of an Associate's Degree
Work Experience
Minimum of 2 years' experience in Call Center operations, Collections, or Sales. (Equivalent combination of education with work experience will be considered.)
Knowledge / Skills / Abilities
- Good spoken and written communication skills
- Intermediate computer skills
- Intermediate social media skills
Attitude and Behaviours
- Respect for confidentiality and discretion
- Target driven
- Flexible
Working Environment
The agent will be located at the Quickstop office in Barbados, operating under the rules associated with the office. A dress code is in effect and a time-off schedule is shared. The Agent is required to work 40 hours weekly with a 1-hour lunch break and two 15-minute breaks; deviating from this will result in time deducted from time-off rotations.
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Frequently Asked Questions
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