Relationship Manager Role at Enumerate - CS Career in Columbus
Career & Market Insight
This Relationship Manager role at Enumerate sits squarely in the Customer Success / Account Management space, targeting early-to-mid career professionals with 2+ years of experience. The $55K–$65K annual range is slightly below market for Account Management roles in the US (industry median for similar roles is $65K–$80K), though the inclusion of bonuses and commissions could close that gap meaningfully depending on structure.
Skills you'll develop:
- Cross-functional project management (Asana, Zendesk)
- Client relationship lifecycle management and KPI tracking
- Domain expertise in HOA/COA, property management, and financial operations (AP/AR reconciliation)
- Escalation handling and stakeholder communication
Green flags: The role offers genuine cross-functional exposure, working with Operations, Finance, and Support teams — good for career breadth. HOA/property management SaaS is a niche but growing sector, and domain expertise here is transferable to PropTech and FinTech account management roles.
Caution signals: The compensation sits at the lower end of market for this type of role; candidates with 3–5 years of experience may find better-paying offers elsewhere. The job description doesn't mention PTO, benefits, or career advancement paths — worth clarifying in interviews.
Overall, this is a solid stepping stone for someone building a Customer Success career in SaaS, especially with an interest in real estate or financial technology.
Enumerate is hiring a Relationship Manager to serve as a trusted advisor and partner for our clients. This role is responsible for managing client requests and providing timely, results-based customer service. The Relationship Manager acts as a liaison between our clients and our internal teams, including Accounts Payable, Accounts Receivable, Operations, and Support, with a focus on transparent communication and timely resolution.
Location: Candidates must be located in the United States and able to work EST or CST time zones. This is a remote role with occasional travel to Fort Lauderdale, FL.
Key Responsibilities:
- Be the voice of the customer and navigate internal processes with stakeholders from various teams.
- Provide support to associations, granting users access to Enumerate Central and triaging issues as they arise.
- Act as a liaison between clients and internal teams, working with the client to gather the information and documentation needed by internal teams to set up bank accounts and complete reconciliations.
- Assist with challenging customer requests or issue escalations as needed.
- Answer customer questions in a timely and accurate manner via phone or Zendesk ticketing system.
- Assess customer needs and communicate feedback to peers and leadership.
- Collaborate with cross-functional teams to resolve customer requests in a timely and effective manner.
- Track key performance indicators related to client relationships, such as customer satisfaction, retention rates, and revenue growth.
- Maintain a strong understanding of customer needs and a commitment to delivering exceptional customer service.
Requirements:
- 2+ years of experience in Customer Success or Account Management.
- Experience in real estate, property management, or HOA/COA industries is strongly preferred.
- Strong customer service and project management skills.
- Ability to organize a daily workload by priorities and meet deadlines in a fast-paced, quickly changing environment.
- Prior experience using Asana or other project management tools is a plus.
- A background in accounting, bookkeeping, or community association management is a plus.
The pay range is inclusive of base salary plus any applicable bonuses or commissions.
Total compensation pay range (annual salary): $55,000–$65,000 USD
Frequently Asked Questions
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