User Care Expert - Grow in Healthtech at Alan in Columbus
Career & Market Insight
This User Care Expert role at Alan sits at an interesting intersection of customer experience, healthcare, and product development. Alan is a high-growth insurtech with €800M+ ARR and 800+ employees — well past early startup stage but still scaling rapidly, meaning there's genuine room for career growth without the chaos of a seed-stage company.
Skills you'll develop:
- Healthcare and insurance domain expertise (including a covered certification exam)
- Process improvement and operational thinking — not just ticket resolution
- Cross-functional collaboration (product, care, ops)
- Multilingual communication in a professional, regulated context
Work-life balance signals are broadly positive: remote flexibility is offered, the culture is described as innovative, and Alan publicly shares its salary equity framework — a green flag for transparency. The A1-B1 level range suggests an entry-to-mid level position; Alan's published pay bands are worth reviewing before applying to calibrate expectations against Belgian/French market rates for customer support roles (typically €28K–€40K annually at this level).
Green flags: Strong inclusive hiring language, published culture values, exam costs covered by employer, opportunity to contribute to product beyond support tasks.
Watch for: Phone support roles can have rigid scheduling; confirm shift flexibility early. The care team is described as "relatively small" — great for visibility, but workload intensity may be high during growth phases.
Ideal for someone looking to break into healthtech or transition from education/communications into a structured, mission-driven company with upward mobility.
Health can't wait. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that's exactly how healthcare works today. You wait, until you can't.
Alan exists to end the wait.
Health is a universal right, and we believe this right can only become real when it's coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It's not solely a question of willpower. It's the healthcare system itself that needs to work for everyone, in a sustainable way.
So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.
We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.
Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.
⭐️ YOUR MISSION ⭐️
Taking care of our clients is at the heart of our business. Our User Care Experts are on the frontline to answer our members (via chat, email and phone), solve their problems and offer an amazing customer experience.
Helping our members — Your first mission will be to deal with our members' requests in a meaningful, delightful and timely manner. Your goal is to be transparent, accurate, clear and helpful to our members. After all, we are dealing with a crucial subject — their health — and we are committed to offering them exceptional service.
Improving Alan — As a User Care Expert, you'll also have the opportunity to work on projects next to answering our members. The focus of these projects depends on your interest and background. We expect you to help us implement better processes and tools, and to contribute to improving our product. This will involve analysing what you see, identifying areas for improvement and making suggestions on what we can do better.
Grow and learn — At Alan, we are dedicated to learn as much as we can. It's not every day that you can join a fast-growing company, tackling an obsolete sector by putting the member at the heart of it all. You will become an expert in healthcare and insurance, and help new members of the great healthcare team.
Pioneering — The care team today is still relatively small. However, we have bold ambitions and will grow quickly. You will be involved in building, nurturing and enhancing our care team on a daily basis.
⭐️ JOIN THE CARE TEAM ⭐️
You will be a good fit for the role if you:
Have 2+ years of experience in: a customer-support role; or education; or communication
Are bilingual English + Dutch OR English + French ❗️
Have a passion for caring for members, and solving their problems
Love written communication
Are comfortable with computers and technology in general
Have a very empathetic mindset
Are motivated and entrepreneurial
Have an enthusiasm for teamwork, learning and teaching
Bonus points if you know how the Belgian healthcare system works — we will teach you if you don't.
Everything else you know is a plus! We want our team to be made up of a diversity of experiences and backgrounds.
Do you want to get a glimpse of the team? ⬇️
Watch Elouiza's video or click on the name of Eva or Jules to hear their testimonials.
Good to know:
For this opportunity, we are aiming to hire full time and within the A1-B1 level range.
Insurance is a regulated profession and requires all agents in contact with the public to pass a basic insurance knowledge test within their first year of exercise (some exemptions apply). This exam is covered by Alan; reach out to us to know more!
How we work
Location: You must be legally eligible to work from Belgium or France.
Remote work: We offer remote work flexibility, but we value in-person collaboration.
Important note: we hire people, not roles.
If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success.
If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?
Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!
Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.
You want to know more about Alan?
Perks & Benefits: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.
A strong culture: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work.
Frequently Asked Questions
Can I work fully remotely in this role?
What languages do I need for this role?
Is there a certification required for this insurance role?
What level is this position and what is the salary range?
Do I need prior healthcare or insurance experience?
