Medical Call Center Rep - Healthcare Career Growth Role in Columbus
Career & Market Insight
This is a fully remote, entry-level medical call center role that can serve as a solid launching pad into healthcare administration or health IT. The requirement for medical terminology knowledge and EMR familiarity means it attracts candidates with some clinical or clerical healthcare background — not a pure beginner role despite the "entry level" label.
Compensation context: At $17.50/hr, this sits near the national median for call center agents but is competitive for a fully remote position with benefits. The 15% monthly bonus potential could push effective hourly earnings toward ~$20/hr — meaningful for remote healthcare support roles. Full benefits (health, dental, vision, 401k) at this wage level is a genuine green flag.
Career development signals:
- Exposure to hospital network operations and EMR systems builds transferable healthcare IT skills
- High call volume (80–120/day) develops speed, clinical communication, and triage-style problem-solving
- "Advancement opportunities" are mentioned but not detailed — worth clarifying in interviews
Work-life balance: Fixed EST daytime shifts provide structure, but weekend availability is required for some schedules. No mention of async culture — this is a synchronous, performance-measured environment with quotas.
Green flags: equipment provided, real benefits package, stable industry (healthcare). Watch for: high call volume can lead to burnout; ensure bonus metrics are clearly defined before accepting.
This position involves answering inbound calls for large hospital networks during daytime shifts in a remote call center setting. STATLINX provides telephone answering, messaging, and alert services to physicians and medical facilities across the United States.
If you are a self-motivated team player looking to build a career from the comfort of your own home, we might be the team you are looking for!
You must live within the continental United States (+ Hawaii) to apply.
We currently have full-time opportunities available. All shifts are in Eastern Standard Time (EST).
Shift Availability (Full-Time, approx. 30+ hours/week)
- Mondays–Fridays, 8am–6pm EST
- Mondays–Fridays, 10am–7pm EST
- Mon/Tue/Wed/Fri/Sat, 9am–6pm EST
- Thursdays–Mondays, 9am–6pm EST
Requirements
Candidates must have a pleasant speaking voice, professional mannerisms, good computer skills, reliable internet, a quiet dedicated workspace, and the ability to work well in a fast-paced environment. Medical terminology and experience — either hands-on or clerical — is required. Familiarity with EMR systems and practices is preferred.
Minimum typing speed of 30 WPM is required and will be tested.
Technical Requirements
Ethernet (hardwired) connection preferred.
- Ping: < 15 ms
- Download: > 50 Mbps
- Upload: > 10 Mbps
STATLINX will provide equipment.
Responsibilities
- Manage call volume of 80–120 inbound calls daily in a timely and professional manner
- Follow communication prompts
- Identify callers' needs, clarify information, research every issue, and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by going the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
Skills
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities, and manage time effectively
Compensation: Entry Level: $17.50/hr (with advancement opportunities) plus a monthly bonus program where you are eligible for up to 15%!
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Job Type: Full-time | Work Location: Remote
Apply today: https://www.ondemandassessment.com/o/JB-KEV4ZO77Q/landing?u=1062055
Frequently Asked Questions
Can I work this job from outside the United States?
What technical equipment and internet do I need for this role?
What is the starting pay and are there opportunities to earn more?
Is prior medical experience required to apply?
What shifts are available and what timezone are they in?
