Customer Success Manager at Bloomreach - AI SaaS Growth Role in Columbus

Bloomreach is building the world's premier agentic platform for personalization. We're revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

• We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We're making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn't only autonomous…it's also consistent. From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

We are currently expanding our Customer Success team, and we're looking for a new colleague as Customer Success Manager (CSM) for Western Europe. Could you be one of them?

• Help top e-commerce businesses boost their performance.
• Disseminate the data-driven approach to business management, verify hypotheses, and identify objective facts where gut feelings used to be the norm.

Tasks and Responsibilities

As a Customer Success Manager you will be expected to:

• Build long-term relationships with your clients.
• Act as a trusted advisor & industry expert able to challenge the status quo.
• Act as a guardian for both the client and Bloomreach's Engagement Pillar.
• Ensure that the CDP Pillar delivers value to the client at every moment of the cooperation.
• Educate the client about the best ways forward in their industry and ensure that our CDP is fully aligned with their goals & strategy.
• Ensure that the cooperation is a win-win for both sides.

What We Expect of the Candidate

• 2–3 years of work experience, ideally in B2B SaaS in online retail/e-commerce analytics or marketing, in an Account Manager/CSM or similar role.
• In-depth knowledge of business and business trends, and the ability to understand clients' business models extremely fast.
• Knowledge of e-commerce, marketing, and current trends in the industry.
• Experience leading teams and projects or pursuing own business (ideally B2B).
• Familiarity with emerging sectors (the more the better): online analytics, BI, performance marketing, product management, marketing automation, data science, A/B testing, personalisation, campaign optimisation, automation, customer lifetime value, e-mailing automation, reactivation, customer segmentation, attribution modelling, and prediction.
• Ability to understand and actively use analytical concepts to identify business stage, crucial KPIs, and key metrics.
• Basic understanding of technology around marketing cloud solutions.
• Independence, self-organization, and ability to navigate ambiguous situations.
• Native fluency in English.

Nice to Haves:

• Fluent in Danish.
• Or fluent in any of the following: Dutch, Swedish, German.

More Things You'll Like About Bloomreach

Culture:

• A great deal of freedom and trust. At Bloomreach we don't clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility — we are interested in results from day one.
• We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in, embedded in recruitment, onboarding, feedback, personal development, performance review, and internal communication.
• We believe in flexible working hours to accommodate your working style.
• We work virtual-first with several Bloomreach Hubs available across three continents.
• We organize company events to experience the global spirit of the company.
• We encourage and support volunteering — every Bloomreacher can take 5 paid days off to volunteer.*
• The Bloomreach Glassdoor page shows a stellar 4.7/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5.

Personal Development:

• People Development Program with personal development workshops on various topics run by internal experts.
• Access to a resident communication coach to help navigate work-related communications & decision-making challenges.*
• Leader Development Program for managers, including regular comprehensive feedback, coaching consultations, and follow-up check-ins.
• $1,500 annual professional education budget for books, courses, certifications, etc.*

Well-being:

• Employee Assistance Program with counselors for non-work-related challenges.*
• Subscription to Calm (sleep and meditation app).*
• 'DisConnect' days — one additional day off each quarter to unwind away from the screen.
• Sports, yoga, and meditation opportunities facilitated for team members.
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

• Restricted Stock Units or Stock Options granted depending on role, seniority, and location.*
• Company performance bonus for all team members.*
• Employee referral bonus of up to $3,000.
• Work anniversary recognition — Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn't suit you, but you know someone who might be a great fit, share it — we will be very grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.