Onboarding Associate at Luna PT - Healthcare Career in Columbus
Career & Market Insight
This part-time Onboarding Associate role at Luna Physical Therapy offers a solid entry point into health-tech operations, particularly for candidates early in their administrative or customer service careers. The role develops skills in patient intake workflows, healthcare CRM navigation, HIPAA-adjacent data handling, and call center metrics — all transferable to higher-level patient experience, care coordination, or operations roles.
Compensation is not disclosed, which is a yellow flag. Part-time call center roles in the U.S. healthcare space typically pay $15–$18/hour depending on state. Candidates should ask about pay rate and whether part-time employees are eligible for benefits before proceeding.
Green flags include:
- Luna is a Forbes-recognized employer (#3 in Healthcare, 2025), signaling a structured, growth-stage company with credibility
- Fixed weekly schedule provides predictability for students or those with other commitments
- "Realistic growth opportunities" suggests internal mobility, though this should be probed in interviews
- Fast-growing company (28 states, 25+ partners) means career ladder expansion is plausible
Watch out for:
- Metrics-driven call center environments can be high-pressure; ask about KPIs and performance review cadence
- Part-time status may limit access to health benefits, PTO, and retirement plans
- State hiring restrictions could limit future flexibility if you relocate
Best suited for candidates building a healthcare administration resume or seeking supplemental income in a stable, mission-driven company.
Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, we connect patients and providers through an intuitive, evidence-based & tech-enabled platform — removing barriers to care and delivering a better physical therapy experience for therapists and patients. Guided by our values, we believe in a future in which anyone, anywhere can get care and start feeling better.
Join our amazing team and start your career with Luna as a Part-Time Onboarding Associate!
Are you ready to kick-start your career in a dynamic and rewarding role? Luna Physical Therapy is seeking a motivated and customer-oriented individual to join us as an Onboarding Associate.
As an Onboarding Associate, you will be the first point of contact for our new and existing patients, responsible for answering incoming calls and scheduling appointments with our network of physical therapists. We are looking for someone part-time who can work efficiently, demonstrate exceptional communication skills, and maintain a high level of professionalism to ensure outstanding customer service and patient satisfaction.
Please note: Due to budgetary and payroll regulations, we are currently hiring only in select U.S. states listed below.
- AR, KY, MS, SC, Norfolk VA, Virginia Beach VA, WV
- AL, FL, GA, ID, MI, MO, IN, NJ, OH, TX (except Houston), TN, WI
Physical therapy, delivered. www.getluna.com
Key Responsibilities
- Deliver exceptional customer service in a fast-paced, metrics-driven call center environment.
- Manage patient registration, scheduling, rescheduling, and healthcare provider communications.
- Accurately collect and document patient demographics, medical history, insurance, and appointment information.
- Handle inbound and outbound calls and emails while providing empathetic, solution-focused support.
- Navigate multiple systems simultaneously to perform data entry, screen sharing, and patient guidance.
- Adapt to changing processes, technology, and business priorities.
- Work independently in a remote environment while maintaining productivity, accountability, and schedule adherence.
- Maintain a distraction-free home workspace with reliable high-speed internet.
- Meet established quality, productivity, and performance expectations.
Requirements
- Office Admin experience, 1 year required
- Demonstrates a high level of customer service and interpersonal communication skills
- Call/Contact center or other high call volume experience, 1 year preferred
- Proficient with Google Suite
- Highly detail-oriented
- Ability to multi-task in a fast-paced work environment
- High School Diploma or equivalent
- Must be able to work in the US without restriction
- Candidates must have reliable, high-speed internet to perform the duties of this remote role. Additionally, a backup internet option is required to ensure uninterrupted connectivity in case of outages.
- Please Note: While this is a remote position, we are currently only able to hire in select U.S. states due to employment and tax requirements. Unfortunately, we are not hiring in all states at this time.
- We still encourage applicants to apply as eligibility will be confirmed during the early stages of the hiring process.
- To qualify for a fully remote role, candidates must reside outside of a 50-mile radius from our Nashville office.
What We Can Offer You
- Part-time hours — Work a consistent, fixed schedule! We have a variety of part-time shifts, and your schedule will remain the same each week, providing stability and work-life balance.
- A fun, collaborative, and supportive work environment with a fast-growing, innovative company.
- Realistic growth opportunities
Additional Information
This position requires extended periods of computer-based work, including frequent use of one or more monitors, navigation between multiple software applications, data entry, virtual meetings, and other screen-intensive activities. Employees must be able to perform the essential functions of the position, with or without reasonable accommodation.
Shifts Available
Please note your time zone.
Shift 1 (Part-Time) — Monday through Friday
- PST: 12:00 PM – 4:00 PM
- CST: 2:00 PM – 6:00 PM
- EST: 3:00 PM – 7:00 PM
- Weekend Hours: N/A (No weekend shifts)
Shift 2 (Part-Time) — Tuesday through Saturday
- Weekday Hours (Tue–Fri):
- PST: 10:00 AM – 2:00 PM
- CST: 12:00 PM – 4:00 PM
- EST: 1:00 PM – 5:00 PM
- Weekend Hours (Saturday):
- PST: 10:00 AM – 2:00 PM
- CST: 12:00 PM – 4:00 PM
- EST: 1:00 PM – 5:00 PM
Luna Values
- Care Exceptionally. Patients and therapists first. Safety and trust. Serve the whole journey.
- Own the Outcome. Disciplined prioritization. Raise problems early. Details matter.
- One Luna. Debate, align, execute. Relentless humility. Communicate intentionally.
- Think Beyond. 1% better everyday. Assume we're missing something. Stay curious.
#3 Best Employer in Healthcare (Forbes, 2025)
#1 Best Company in MSK Care (Forbes, 2025)
#13 World's Most Innovative Companies in Healthcare (Fast Company, 2024)
Exceptional Performance Designation (Medicare/CMS MIPS, 2022, 2023, 2024)
Gold Indigo Design Award for mobile app design excellence 2020
Frequently Asked Questions
Which U.S. states are eligible for this remote position?
What are the available shift options for this part-time role?
Is any prior healthcare experience required?
What are the internet requirements for this remote role?
Does this part-time role offer opportunities for advancement?
