Technical Customer Success Manager - Autodesk AEC in Columbus
Career & Market Insight
Career Positioning & Market Value
This is a Technical Customer Success / Solutions Engineer role at Autodesk, one of the most established SaaS players in the AEC space. It sits at the intersection of construction domain expertise and enterprise SaaS — a niche that commands strong market value. Senior CSEs/technical advisors in this space typically earn €70,000–€110,000 base in Western Europe, with Autodesk's package adding bonuses and stock grants on top.
Skills You'll Develop
- Deep expertise in Autodesk Construction Cloud (ACC) and Forma — highly marketable as construction tech adoption accelerates
- Enterprise change management and digital transformation consulting skills
- Data analytics, dashboarding, and API/integration literacy
- Executive stakeholder engagement with large AECO organisations
Culture & Growth Signals
Autodesk is a mature, publicly traded company (~$5B annual revenue), so this is an enterprise environment — expect established processes, structured career ladders, and strong employee benefits. The role reports to a Senior Manager, suggesting a mid-to-senior individual contributor track rather than a management path immediately.
Green Flags
- High autonomy in a specialist domain with clear industry tailwinds
- Direct influence on product roadmap — rare for CS roles
- Strong brand for resume credibility in AEC tech
Potential Red Flag: No explicit mention of PTO, flexible hours, or async policy — worth clarifying in interviews.
Job Requisition ID #
26WD95649
Position Overview
We are looking for Construction Industry professionals who are passionate about driving digital transformation throughout the industry. Coming from the AEC industry or having worked in the AEC tech industry, you will utilise your experience to solve everyday customer challenges, engineering value for them through adoption of Autodesk Construction Cloud.
Reporting to the Senior Manager of Construction Customer Success, you will lead technical engagements with some of the largest AECO organisations in EMEA. You will partner with the Customer Success Manager to deliver standardised and custom offerings which will be in consideration of documented programs in the Customer Success Plan. You will deliver and document health checks, custom workflows, training sessions, create dashboards, reports, and integrations to help customers achieve their desired outcomes.
Responsibilities
- Discover customer business and technical processes/workflows/requirements to build a "trusted advisor" relationship and support customers in their digital transformation journey
- Develop processes and workflows which allow organisations to adopt and unlock value in Autodesk Construction Cloud
- Align with best practices for digital transformation change management, empowering customers to implement process and workflow changes
- Partner with Customer Success Managers to implement deliverables within the Customer Success Plan, addressing customer requirements and documenting value delivered
- Influence Product Roadmap through demonstrating business impact and working closely with relevant parties to prioritise requirements
- Maintain comprehensive industry technologies, trends and challenges to provide insight and guidance required to position the value of ACC
- Expert in all possibilities (and limitations) of Autodesk Construction Cloud Platform (Forma), being comfortable to challenge customers' status quo and demonstrate value through technical analysis and demos
- Share with team any best practices, competitive information, innovation, success stories and lessons learnt
- Use social media networks and public forums to build personal and Autodesk brand to establish credibility and promote solutions
Minimum Qualifications
- 5+ years of experience in the AEC industry and/or AEC technology industry
- Experience leading/managing successful technology change management projects, implementation and programs
- Confidence in compiling platform data analytics and dashboarding
- Passionate about moving the industry forward
- This is a remote position, but visiting customers onsite and in the office will be required
The Ideal Candidate
- You recognise the challenging and changeable nature of construction workflows and requirements
- You have a curious nature to uncover and understand customers' challenges, industry trends and required workflows when adopting new technology, and recommend best practices to increase and realise return on investment
- Confidence to understand customer business use cases to provide product feedback from customers and contribute to product roadmap discussions
- Excited by technology and eager to get into product detail
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary Transparency
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
Frequently Asked Questions
Is this Autodesk role fully remote or does it require office attendance?
What AEC experience is required to apply?
What does the compensation package include at Autodesk?
Which regions does this EMEA-focused role cover?
Will I have any influence on Autodesk's product direction in this role?
