Retail Sales Associate at Rowan - Grow in Beauty in Columbus

About This Role:

We are looking for an enthusiastic, customer-obsessed Studio Sales Associate to join our team in our Lincoln Park studio location. You will be responsible for creating an exceptional piercing and shopping experience for our customers in a genuine and enthusiastic manner, supporting the team on the weekends. This position involves assisting customers with ear piercings, providing product recommendations, and ensuring the studio maintains Rowan's high standards of cleanliness and safety. Your responsibility is to infuse the Rowan experience, bring brand awareness, product knowledge and the art of ear stacking to life, through engaging customer interactions. This is an hourly, non-exempt position, reporting to the Studio Manager.

Ideal Availability:

We are seeking candidates with availability on weekends, Mondays, and Thursdays, along with flexibility to provide coverage throughout the week as needed.

What you'll be doing as a Retail Store Associate:

Customer Service:

• Warmly greet and welcome customers, helping create a celebratory environment.
• Check customers in or help them book an appointment leveraging POS, technology, and software systems.
• Help customers choose and style their piercing and hypoallergenic non-piercing jewelry.
• Professionally answer customer questions about piercing procedures, aftercare, and product details whether on the selling floor or answering phone inquiries.

Sales & Product Knowledge:

• Promote and upsell Rowan's products, including non-piercing jewelry, aftercare kits, and other related items.
• Maintain up-to-date knowledge of Rowan's product offerings, including materials, styles, and care instructions.
• Meet or exceed individual sales targets and performance metrics by effectively communicating the value of Rowan's services and products to customers and converting piercing customers into non-piercing jewelry customers.

Studio Maintenance & Operations:

• Help keep the studio clean, organized, and stocked with all necessary supplies, including jewelry, piercing, and cleaning products.
• Follow all health and safety regulations, particularly in areas related to piercing procedures and hygiene.
• Assist managers to receive, restock, price, display, clean, and maintain inventory through day-to-day upkeep of visual displays.

Team Collaboration:

• Work closely with Studio Manager and Studio Nurse Piercers to provide seamless service to customers.
• Participate in team meetings and training sessions to continuously improve skills and product knowledge.
• Support the team in achieving studio-wide goals and maintaining a positive work environment.

Administrative Duties:

• Process transactions accurately, including sales, returns, and exchanges.
• Assist with inventory management by conducting regular stock checks and replenishing displays as needed.
• Maintain accurate customer records, including consent and waiver forms and aftercare instructions.

Experience We're Looking For:

• Retail or service industry experience is a plus.
• Must be able to work weekends, nights, and holidays.
• An independent thinker with a can-do attitude.
• You love jewelry and helping customers choose their earrings!
• You pride yourself on delivering exceptional customer service.
• You thrive in a busy environment and know how to keep busy when it's quieter.
• You enjoy spending time with people.
• You are nice, friendly, outgoing, and easy to get along with.
• You like being part of a team.
• You are flexible and willing to lend a helping hand.
• Strong communication skills.
• Strong basic math skills.
• The role involves tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist. The ability to lift up to 25 pounds is required.
• Standing for a full 8-hour shift is a regular part of this role.
• We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of this job, provided that these accommodations do not create undue hardship for the company, impede job performance, or pose safety concerns.
• You make a commitment and stick to it!

Benefits & Perks:

• Compensation: $16–$19 per hour + commission!
• 401k and Roth IRA Plans.
• Generous employee discounts on our amazing products and services!
• Employee Assistance Program (EAP) Resources.
• Team Member Referral Bonus plan for Studio positions.

Important note: Rowan believes in teamwork, collaboration, and diversity. We know our team is stronger together and we commit to staying true to these values as we grow. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you're on the fence, just give it a try! We are an equal opportunity employer and we encourage everyone to apply!

Rowan is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws.

Please mention the word RECOMMENDED and tag RMTM4LjE5Ny4yMy4yNTU= when applying to show you read the job post completely (#RMTM4LjE5Ny4yMy4yNTU=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.