Legal Assistant Role at Customer.io - SaaS Legal Ops in Columbus
Career & Market Insight
This Legal Assistant contractor role at Customer.io is a strong opportunity for someone early in a legal career, particularly those targeting in-house legal roles at SaaS or tech companies. Working directly under a General Counsel in a small team means high visibility and mentorship rarely available at large firms or enterprises.
Skills you'll develop:
- Contract lifecycle management using LinkSquares — a sought-after CLM tool in legal ops circles.
- Privacy and security compliance workflows using Conveyor — relevant as data privacy regulations expand globally.
- Legal operations best practices in a remote, async SaaS environment — a niche but fast-growing career track.
Compensation benchmarking: $30–$35/hour is on the lower end for a contractor legal role in the US market (typical ranges are $25–$60/hr depending on experience and location), but fair for an entry-level or learning-focused engagement. The lack of benefits as a contractor reduces total comp value.
Green flags: Direct mentorship from the General Counsel, exposure to real contract negotiations, and experience with modern legal tech platforms are resume-building assets. Customer.io is a growth-stage SaaS company with a clear commitment to DEI.
Red flags to note: This is a temporary contract through end of 2026 with no indicated path to full-time conversion. Candidates should clarify conversion potential upfront. The 40-hour/week commitment is significant for a contract without standard employee benefits.
Headquarters: Americas Remote
Hi! I'm Dessa, General Counsel here at Customer.io, and I'm looking for an amazing Legal Assistant contractor to join our small, but mighty Legal team. We're excited to have the opportunity to add you to the team and teach you the ins-and-outs of a small legal department.
Customer.io's Legal team is seeking a highly motivated Legal Assistant contractor to join our growing and innovative legal team. Reporting to the General Counsel, this role offers a unique opportunity to gain practical, hands-on experience in a fast-paced SaaS environment. You'll work closely with the General Counsel, Legal Ops Manager, and Paralegal, contributing to a wide range of projects that support the company's legal, compliance, and operational initiatives.
As a Legal Assistant contractor, you will tackle projects that directly support Legal's goals—such as contract management, legal operations, and privacy compliance—while collaborating with cross-functional teams, honing your technical skills, and receiving mentorship.
You'll gain hands-on experience with contract lifecycle management tools like LinkSquares, support privacy and security assessments, and develop strong organizational and communication skills. You'll also learn best practices in legal operations, contract negotiations, and remote collaboration within a fast-paced SaaS environment.
Some of the things you'll do
- Assist with contract organization and data hygiene as part of our legacy migration project to LinkSquares.
- Review and archive legacy and outdated templates and documents from Google Drive to streamline internal file systems.
- Shadow the General Counsel and Paralegal in real-time contract negotiations and related stakeholder interactions.
- Support the legal team in managing shared inboxes, including triaging, tagging, and responding to routine inquiries.
- Initiate and coordinate customer security assessments using Conveyor and other intake tools.
About You
- Interest in corporate, contract, or technology law.
- Strong organizational skills and attention to detail.
- Ability to handle confidential information with discretion.
- Excellent written and verbal communication skills.
What We're Looking For
- Interest or experience in legal tech platforms (e.g., LinkSquares, Conveyor) is a plus.
Logistics
- Hours: 40 hours/week at $30–$35/hour
- Location: Remote
- Contract: Temporary coverage through the end of 2026
- Collaboration: Works closely with the General Counsel, Legal Ops Manager, and Paralegal
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected].
We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read and want to build software that makes communication better for everyone—apply now.
To apply: https://weworkremotely.com/remote-jobs/customer-io-contract-legal-assistant
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