Client Support & Booking Assistant - Entry-Level Remote in Columbus
Career & Market Insight
Entry Point with Low Barrier: This role explicitly requires no prior experience with full training provided — making it accessible but also suggesting it sits at the junior/entry level of the customer support and travel coordination career ladder. The $45,000–$65,000 range is reasonable for an entry-to-mid-level remote support role in the US, though it skews slightly below market for experienced travel coordinators (who typically earn $50,000–$75,000+).
Skills You'll Build:
- Client relationship management and CRM documentation
- Travel booking systems and supplier coordination — marketable in hospitality and travel sectors
- Async and multi-channel communication (email, phone, messaging)
- Administrative and organizational workflows
Career Trajectory: Skills gained here translate well into roles like Travel Consultant, Account Manager, or Customer Success Specialist — all of which carry higher earning potential with experience.
Green Flags: Flexible schedule, one-on-one mentorship, and a team-focused culture suggest a supportive environment for growth. Full training is a real plus for career changers.
Red Flags: The role is described as performance-based, which in travel support contexts can sometimes mean commission-heavy or variable pay — worth clarifying before accepting. The company name is not disclosed, making it harder to research culture and stability. The vague "travel-related experiences" framing may indicate an MLM-adjacent travel business model; do due diligence before applying.
We are seeking a reliable and service-driven Client Support & Booking Assistant to help clients with planning needs, booking coordination, and general customer support. This remote role is ideal for someone who enjoys assisting others, communicates professionally, and thrives in a flexible work environment.
Responsibilities:
- Assist clients with organizing booking details, dates, preferences, and service selections
- Provide customer support through email, phone, and messaging in a professional manner
- Help gather and maintain information needed for reservations and itinerary support
- Coordinate booking details and follow up with clients as needed
- Maintain accurate notes, client profiles, and documentation within our systems
- Respond promptly to client questions and provide helpful guidance
- Stay informed about available destinations, suppliers, and experience options
- Support administrative tasks related to planning and booking services
- Work collaboratively with the team to ensure a smooth and positive client experience
Skills & Qualifications:
- Strong customer service and communication skills
- Organized, detail-oriented, and comfortable using online tools
- Ability to work remotely and manage your own schedule
- Professional, dependable, and proactive
- No previous experience required — full training is provided
What We Provide:
- Comprehensive training and onboarding
- Access to booking tools, systems, and resources
- Flexible remote schedule
- One-on-one support and continued guidance
- A positive, team-focused work environment
Work Environment:
This remote role includes assisting clients with planning needs, supporting booking coordination, and helping ensure smooth travel-related experiences. It is performance-based and ideal for individuals who enjoy independent work and providing excellent service.
Compensation: $45,000 – $65,000 per year
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