Senior Product Owner – Salesforce & HCM Growth Role in Columbus

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise — Makes Work Life Better™ — reflects our commitment to employees, customers, partners and communities globally.

About the Opportunity

The Senior Product Owner is a highly skilled, versatile, dedicated subject matter expert who will directly contribute to the success of the Business Systems Technology team's objectives and goals. We're looking for a Product Owner experienced in engaging stakeholders, customers and employees across all groups and levels to enhance and implement a robust and effective set of enterprise customer service tools.

The ideal candidate must possess a unique blend of business and technical savvy, have a big picture vision and the drive to make that vision a reality. The Product Owner will serve as the owner of their assigned capability and will drive prioritization and execution to ensure we are delivering the desired experiences and business outcomes.

What You'll Get to Do

• Be the product owner for the capabilities delivered through the Salesforce platform.
• Develop, track and report KPIs to monitor the effectiveness of the capabilities.
• Develop strategies and plans to drive end user adoption and optimization.
• Develop and socialize a roadmap of enhancements that reflects business priorities, business value and sets the vision for the capabilities.
• Manage and communicate tradeoff decisions between scope and schedule while offering alternative solutions.
• Provide work assignments to the Business Analysts supporting the associated development teams.
• Work with many internal teams to develop a unified and exceptional customer and user experience.
• Participate in feature assessment, requirements gathering and documentation.
• Oversee the product backlog and ensure proper prioritization and acceptance criteria are articulated.
• Communicate product and user experience requirements to development and technology teams.
• Develop and maintain key stakeholder relationships and communicate progress and evolution of the product roadmap.
• Stay informed of initiatives, evolving strategies and company vision.
• Act independently with little direction to understand and continually optimize the customer and user experience, anticipating future needs as well as current needs.
• Collaborate with Cybersecurity for privacy and risk management considerations.
• Research and investigate emerging technologies, best practices and tools to continuously improve capabilities.
• Conduct periodic assessments of capability maturity and performance against business objectives.
• Provide education, counsel and advice on internal projects and opportunities as appropriate.
• Design and drive all aspects of sprint management to complete internal customer requests within the required timeline without sacrificing quality.

Skills and Experience We Value

• Bachelor's degree plus 6–10 years of related experience, or equivalent combination of education and experience.
• 5+ years' experience as a Product Owner or Program Manager.
• Experience with Service Cloud, Experience Cloud, or Certinia.
• Strong understanding of the Salesforce platform.
• Evidence of strong analytical skills, problem solving, and logical thinking.
• Proven ability to document requirements, issues, and outcomes.
• Strong verbal communication and presentation skills.
• Ability to clearly articulate business objectives and manage large group discussions, including with senior and executive management.
• Positive attitude with a drive and capacity to learn quickly; ability to collaborate, negotiate and persuade while maintaining positive relationships.
• Excellent organizational and time-management skills; ability to prioritize multiple tasks and projects under pressure.
• Strong team player, especially in high-pressure, fluid situations.

What's in It for You

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares, we provide opportunities for you to thrive both in your career and personal life.

About the Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate's experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement.

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process.