Licensed Insurance CSR at Liberty Mutual - Career Growth in Columbus
Career & Market Insight
This role at Liberty Mutual — one of the largest US insurance carriers — offers a solid entry point or stable mid-level position in insurance customer service, with a clear emphasis on licensing and compliance.
Compensation context: Liberty Mutual does not disclose a salary range here, but licensed P&C insurance CSR roles at major carriers typically range from $38,000–$55,000 annually depending on state and experience. The mention of possible commission/bonus is a positive signal, though not guaranteed for this role type.
Skills developed:
- P&C insurance policy knowledge — highly portable across the insurance industry
- Customer retention and de-escalation techniques
- Regulatory compliance and licensed insurance practice
- Data organization and documentation in a CRM environment
Green flags: Paid training, equipment provided, a well-established Fortune 100 employer with strong benefits, and a structured onboarding process signal a stable, professional environment. Employee Resource Groups and stated DEI commitments suggest a maturing corporate culture.
Yellow flags: The mandatory weekend rotation and fixed EST hours indicate a traditional call-center structure with limited scheduling autonomy. Career advancement from a CSR role at large insurers can be slow without proactively pursuing further licensing (e.g., Series 65, additional state lines). This role suits someone building an insurance career foundation, not those seeking rapid upward mobility.
Join Our Team as a Remote Experienced and Licensed Customer Service Representative!
Within our Customer Response Center, the Remote Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a division of Personal Lines products, plans and programs. Independently solve problems relating to policies within scope and escalate others as appropriate. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business.
Training: Paid training is Monday – Friday, 9:00am - 5:30pm EST (full time). Training is a critical component to your success, and that success starts with reliable attendance. Attendance and active engagement during training is mandatory for success in this role.
Shift: After onboarding and training is complete, go-forward shifts will have a start time between 8:30am – 10:30am EST with a weekend rotation. One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week when working the weekend.
Work Location: All equipment is provided. However, to work from home you must have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps, along with a quiet, secure, distraction-free place to work.
License: Active P&C Producers insurance license REQUIRED.
Note: We are currently not hiring in NY, CA, AK, HI, NM, or IL.
Qualifications:
- Associate's degree or 1+ year of insurance experience preferred.
- 2+ years of related Customer Service experience required.
- Ability to review, record and organize written data from a variety of sources with no prescribed format is essential.
- Excellent communication and interpersonal skills are required.
- P&C Producers insurance license required.
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
Frequently Asked Questions
Is this job truly remote or will I ever need to go into an office?
What states are eligible for this remote position?
Is a P&C insurance license required before applying?
What are the working hours and shift requirements?
Does Liberty Mutual offer any salary or bonus information for this role?
