Bilingual Customer Service Contractor at Deloitte in Columbus
Career & Market Insight
This is an entry-to-mid-level contract role well-suited for those building a foundation in customer service, contact centre operations, or the professional services sector. The Deloitte brand adds credibility to a resume, but the role itself is structured as an independent contractor position through Procom — meaning no employee benefits, no paid leave, and no guarantee of continued work.
Compensation signals: At CAD $20–22/hour, this is at or slightly above minimum wage in most Canadian provinces for a non-specialized role. Market rates for bilingual contact centre agents typically range from $18–$28/hour in Canada, placing this at the lower-middle of the range. The independent contractor classification means you are responsible for your own taxes and benefits.
Skills you will develop:
- Multichannel customer support (phone, email)
- Trauma-informed communication and cultural sensitivity — increasingly valued in public sector and nonprofit contexts
- Experience with Indigenous-focused programs — a specialized niche with growing demand in government and consulting
- Exposure to Deloitte's OperateNext managed services environment
Green flags: Deloitte's brand, meaningful work with Indigenous communities, bilingual premium for French speakers, and possibility of contract extension.
Red flags: No benefits as a contractor, hourly rate is modest, role is project-based with no guaranteed longevity, and annual background checks suggest high compliance overhead. Best treated as a stepping stone or supplemental income rather than a primary long-term career move.
Job Type: Independent Contractor
Employer: Procom
Reference Code: 132741
Primary Location: Anywhere in Canada (remote)
All Available Locations: Burlington, ON; Brossard, QC; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Laval, QC; Moncton, NB; Montreal, QC; Ottawa, ON; Quebec City, QC; Regina, SK; Saint John, NB; Saskatoon, SK; St. John's, NL; Toronto, ON; Vancouver, BC; Victoria, BC; Winnipeg, MB
Do you have customer service or contact centre experience? Do you have a strong interest in Indigenous subject matters? Are you seeking project-based work? Join our roster to participate in projects in our Managed Contact Center space!
What will your typical day look like?
Deloitte's OperateNext Managed Contact Centre group is actively seeking resources with customer service and/or contact centre experience to assist with upcoming projects. You will work independently and remotely as part of a dynamic front-line services group of customer service professionals. As an independent contractor on this team, project work will vary but tasks will include:
- Collaborating with your contact centre and help desk teams to respond to customer inquiries via multiple channels such as phone and email.
- Providing exceptional customer service by delivering timely and accurate responses using industry technologies.
- Identifying opportunities for innovation and improvements in client service delivery and process efficiency.
Compensation is on an hourly basis, at $20–$22/hour (CAD).
We are currently recruiting for individuals who are available for remote project work starting this summer, with the possibility of extension. Remote work must be conducted from within Canada. Exceptional candidates will be fluent in both English and French.
About the Team
As an independent contractor, you will be working as part of Team Deloitte. Our Managed Contact Centre provides support for customers and end users leveraging our workforce solutions and diverse base of professionals across Canada and globally. Our team works as the primary point of contact for client requests related to various support programs.
Deloitte is one of Canada's leading professional services firms, providing audit, tax, consulting and financial advisory services across Canada. Deloitte combines industry insight with a deep understanding of today's local and global business challenges to give clients intelligent, practical and principled solutions.
Deloitte has been supporting Indigenous leaders, communities, and organizations for nearly 30 years. By investing time and professional skills, Deloitte aims to break down barriers such as access to education and employment, in order to build an inclusive and sustainable future for all.
About You
You are someone with:
- Strong written and verbal communication skills in both English and French
- Empathy, compassion, cultural sensitivity and excellent listening skills
- Ability to remain calm and non-judgmental during challenging calls
- Professional customer service skills with a strong phone presence and passion for the customer experience
- Previous customer service or contact centre experience
- Additional relevant training in customer service and trauma-informed care (an asset)
- Availability to work flexible schedules including evenings until 8:00 PM EST
- Flexibility and ability to adapt quickly to continuously evolving client needs
- Ability to adapt to new processes and procedures in a dynamic environment
- Strong multitasking and organizational skills
- Ability to work independently and exercise good judgment
- Self-driven with attention to detail and follow-through
- Minimum high school education (post-secondary is an asset but not required)
- Bilingualism in French and English is required for positions based in Quebec
Important Notes
- As part of the Procom onboarding process, you will be required to pass a background check, including a criminal record check. A background check will also be required annually if your contract is renewed.
- As part of the interview and onboarding process, and to ensure ongoing identity verification, you will be required to:
- Show a piece of government-issued ID during the interview;
- Send Procom two pieces of ID;
- Send Deloitte a current photo of yourself to be used as your profile picture.
- For scheduled meetings, you may be required to appear on video.
- You must work in Canada at all times. Deloitte will monitor the location from which you connect to their systems.
How to Apply
Apply by June 26, 2026. Please include a cover letter and resume (saved as one file) with your application.
As many of the projects involve Indigenous matters, please provide details in your cover letter about any experiences you may have with Indigenous subject matters (if any). Highlight any relevant school or coursework, volunteer work, or professional work experiences that demonstrate your experience and understanding of Indigenous matters.
At Deloitte, we are all about doing business inclusively — that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of our values and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan, and the BlackNorth Initiative.
We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations).
By applying to this job you will be assessed against the Deloitte Global Talent Standards. Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.
Frequently Asked Questions
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