Senior Atlassian Admin - Jira & JSM Cloud Expert Role in Columbus
Career & Market Insight
This is a senior-level individual contributor role in platform engineering / IT operations, targeting professionals with 5+ years of Atlassian ecosystem experience. The breadth of responsibilities — from ScriptRunner automation to SSO/SAML configuration and compliance audits — signals that this is a high-ownership, cross-functional position rather than a narrow admin role.
Compensation benchmarks: No salary is listed, which is a mild yellow flag. Market rates for senior Atlassian Administrators in the US range from $90K to $130K+ annually. For fully remote global roles, compensation may be geo-adjusted. Push for transparency during the process.
Skills developed and their market value:
- ScriptRunner (Groovy) & Atlassian APIs — in high demand; scarce skill set that commands premium rates.
- Okta / Azure AD / SSO/SAML — core identity management skills transferable to broader IAM/security roles.
- ITSM / JSM — valuable in IT operations, service delivery, and DevOps environments.
- Compliance frameworks (HIPAA, SOX, GDPR) — opens doors to regulated industries with higher pay ceilings.
Culture signals: The emphasis on governance, compliance, and audit support suggests a mid-to-large enterprise environment, likely in a regulated industry. The language requirement (B2+/C1 English) points to an international company or global team.
Green flags: Broad technical scope, cross-functional exposure, and ownership of a critical enterprise platform. Watch for: lack of stated benefits, no salary transparency, and no mention of career progression paths.
This is a remote position.
We are seeking an experienced Atlassian Administrator to manage, optimize, and continuously improve our Atlassian Cloud ecosystem. This role will be responsible for the administration, configuration, customization, and support of Jira Software, Confluence, and Jira Service Management (JSM), ensuring these platforms effectively support business processes and operational goals across the organization.
The ideal candidate combines strong technical expertise with excellent problem-solving and communication skills, and has experience designing scalable solutions, automating workflows, integrating enterprise systems, and supporting end users in a fast-paced environment.
Key Responsibilities
- Administer and maintain Atlassian Cloud products, including Jira Software, Confluence, and Jira Service Management.
- Configure and manage Jira projects, issue types, custom fields, screens, workflows, permission schemes, and notification schemes.
- Create and maintain Confluence spaces, templates, permissions, and knowledge-sharing structures.
- Design, configure, and optimize Jira Service Management portals, request types, queues, and ITSM workflows.
- Collaborate with business stakeholders to gather requirements and translate business processes into scalable Atlassian solutions.
- Develop and maintain advanced automations using Automation for Jira, ScriptRunner (Groovy), and Atlassian APIs.
- Manage integrations with enterprise platforms such as Okta, Azure AD, DevOps tools, and other third-party systems.
- Administer user access, groups, permissions, and Single Sign-On (SSO) configurations.
- Conduct periodic access reviews and support compliance and audit requirements.
- Monitor platform performance, troubleshoot issues, and resolve incidents related to Atlassian products and integrations.
- Manage Atlassian Marketplace apps, ensuring compatibility, security, and performance.
- Provide technical support and guidance to end users, resolving issues and answering platform-related questions.
- Create and maintain technical documentation, knowledge base articles, and user guides.
- Deliver training sessions and promote best practices for Jira, Confluence, and Jira Service Management usage.
- Participate in governance initiatives, platform optimization, and continuous improvement efforts.
Education & Experience
- Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field (or equivalent experience).
- Minimum 5 years of hands-on experience administering Atlassian platforms in enterprise environments.
- Proven experience managing Jira Software, Confluence, and Jira Service Management Cloud.
Technical Skills
- Strong expertise in:
- Jira workflow design and administration.
- Custom fields, screens, permission schemes, and notification schemes.
- Confluence administration and space management.
- Jira Service Management (JSM) and ITSM process implementation.
- Experience developing automations using:
- Automation for Jira.
- ScriptRunner (Groovy).
- Atlassian REST APIs.
- Experience integrating Atlassian products with external systems using APIs, webhooks, and middleware solutions.
- Knowledge of identity and access management solutions, including Okta, SSO, and SAML.
- Experience managing users, groups, permissions, and security controls within cloud environments.
- Strong troubleshooting and problem-solving skills related to Atlassian configurations, integrations, and platform performance.
- Experience with scripting languages such as Python, PowerShell, or JavaScript is highly desirable.
Soft Skills
- Excellent verbal and written communication skills.
- Ability to explain technical concepts to both technical and non-technical stakeholders.
- Strong customer-service mindset and user support experience.
- Ability to work independently and manage multiple priorities effectively.
- Strong organizational skills and attention to detail.
- Collaborative team player with a proactive and solution-oriented approach.
Preferred Qualifications
- Atlassian certifications (ACP or equivalent).
- ITIL Foundation certification.
- Experience working in regulated industries such as healthcare, finance, or other compliance-driven environments.
- Experience leading Atlassian implementations, migrations, or governance initiatives.
- Familiarity with Agile and Scrum methodologies.
- Experience with SQL, reporting tools, or Business Intelligence solutions.
- Knowledge of compliance frameworks such as HIPAA, SOX, GDPR, or similar regulations.
Position Details
- Location: Remote
- Employment Type: Full-Time
- Level: Senior
- Language Requirement: Advanced English (B2+/C1) required
Frequently Asked Questions
Is this Atlassian Administrator role truly location-independent?
What Atlassian products will I be responsible for in this role?
Is scripting experience required, or just preferred?
What certifications are preferred for this role?
Is there a salary range published for this position?
