Customer Success Werkstudent at Planet Labs Berlin in Columbus

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world's toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely worldwide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

About the Role:

Planet is looking for a working student based in our Berlin office to support our Customer Success team. You will work alongside our Customer Success Managers, focusing primarily on fulfilling contractual reporting requirements for our most significant customers and providing essential contractual governance support.

As a Working Student, you will acquire job skills and learn company policies and procedures to complete these tasks. The ideal candidate has excellent attention to detail, willingness to learn, and takes initiative in tasks.

This is a part-time (20 hours/week), hybrid role which will require you to work from our Berlin office approximately 2 days per week.

Impact You'll Own:

• Fulfill essential contractual reporting requirements for significant, high-value customers.
• Provide reliable contractual governance support to ensure alignment with complex customer agreements.
• Acquire job skills and learn company policies to complete routine tasks related to customer reporting and governance.
• Utilize a systematic approach to problem-solving by gathering relevant information and understanding basic problem-solving methodologies.
• Assist our Customer Success team in different customer-related activities and support internal workflows by preparing and maintaining documentation.

What You Bring:

• Actively enrolled in a Bachelor/Master degree program.
• Foundational problem-solving skills, including the ability to analyze simple problems, follow instructions, and seek guidance from more experienced colleagues.
• The ability to receive detailed instructions and work effectively under direct supervision.
• Professional working proficiency in English, the language of the company.
• Experience with Google Docs, MS Office products, or similar applications.
• A reliable, team-oriented mindset with a positive attitude and a willingness to learn.

What Makes You Stand Out:

• Basic knowledge or an interest in the remote sensing and/or GIS industry.
• Experience in written communication with customers or generating usage reports.
• Data analysis experience or a foundational ability to translate customer data into actionable insights.
• French or German language proficiency.

Application Deadline:

November 11, 2026 by 11:59 PM / 23:59 CET (Central European Time)

Benefits While Working at Planet:

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

• Generous time off including vacation, holidays, and company global days off
• Comprehensive Leave Policies
• Employee Wellness Program
• Home Office Reimbursement
• Monthly benefit to choose from a variety of providers (Urban Sports Club, Groceries, Clothes, Entertainment, Transportation...)*
• Monthly Phone and Internet Reimbursement
• Access to LinkedIn Learning
• Volunteering Benefits

San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Why we care so much about Belonging.
We're dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That's why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work. If this job intrigues you, but you're thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute in more ways than just what is listed in this job description. We don't just fill positions, we aspire to fulfill people's careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you're excited to come along for the ride.

EEO Statement:
Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights.

Accommodations:
Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to [email protected] or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.

Privacy Policy: By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Privacy Policy (European Applicants): By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

AI in Our Interviewing Process: Planet is committed to providing an exceptional interview experience for all candidates. We currently use Metaview to better focus on candidates and less on trying to capture notes. As such, with the candidate's consent, select interviews may be recorded and include a "Planet AI Notetaker" for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one's candidacy.

Candidate AI Policy: Planet embraces Artificial Intelligence (AI) tools, and we encourage its responsible use. We understand that candidates may use various resources, including AI tools, to prepare for interviews and assessments. However, during any live interview stage or when actively completing assessments for this position, the use of AI tools—e.g. Large Language Models (LLMs), deep fake technology, etc.—is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions. If you are unsure about acceptable use, please contact your recruiter for clarification. Violation of this policy may result in disqualification of your application.