Senior ERM Travel Consultant at BCD - Career Growth in Columbus
Career & Market Insight
This is a senior-level individual contributor role within one of the world's largest corporate travel management companies, with $22.9B in 2024 sales. For travel industry professionals, BCD Travel carries strong brand recognition and offers genuine global exposure.
Career development signals:
- The role includes informal leadership duties — coaching junior consultants and leading in the team lead's absence — which builds a path toward a formal team lead or operations manager position.
- Experience with ERM (Emergency Response Management), marine, and offshore crew travel is a niche, high-demand specialization that commands premium rates and opens doors in energy, logistics, and maritime sectors.
- Advanced GDS Amadeus proficiency remains a core, marketable skill in corporate travel, and refining it at scale is a genuine resume asset.
Work-life balance signals are moderately positive: flexible hours and remote work are advertised, but the 24/7 service environment implies rotational or shift-based scheduling, which can affect personal time.
Compensation: No salary is disclosed. Market rates for senior travel consultants in Brazil typically range from BRL 4,000–7,000/month, though ERM/crew specialists can command premiums. Candidates should benchmark against local competitors before accepting.
Green flags: Global client exposure, niche specialization, inclusive culture, and a large stable company. Watch for: limited creative autonomy in a process-driven environment and potential shift fatigue in a round-the-clock operation.
Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team
Senior Travel Consultant, ERM (Remote)
Full time, Brazil
The Senior Travel Consultant, ERM is responsible for accurately and efficiently handling incoming requests via multiple channels (phone, email, etc.) and handling additional duties as assigned within a global, multi-regional setup. You will be the primary point of contact for the customer and provide active travel consultation towards business customers, including providing travel details and up-selling of related products.
This position demonstrates an extensive understanding and applicability of all areas in the travel industry. You will work independently on requests as assigned and take the initiative to provide assistance.
The Senior Travel Consultant, ERM works with the team to provide day-to-day assistance. You will be the first point of contact for team members and respond to questions, providing direction on policies and procedures. You may work in project teams on projects related to operations and coach travel consultants when the team lead is absent.
As a Senior Travel Consultant, ERM, you will:
- Expertly use the appropriate BCD Travel tools and systems to complete requests
- Anticipate and provide assistance on potential challenges that may arise for the customer
- Respond to the customer promptly and provide undivided attention to each request
- Seek opportunities to review operational processes and the commercial relationship with customers, and provide suggestions for improvement
- Perform quality management such as error management and assist in projects as assigned
- Meet individual and team goals
About you
- Proven experience in ERM, marine, offshore, or crew travel environments
- Hands-on expertise managing crew movements, rotations, and disruption handling
- Strong attention to detail with the ability to perform accurately under pressure
- Comfortable working in a fast-paced, 24/7 service environment
- Demonstrated ability to collaborate effectively within a global, multi-regional operations setup
- Solid working knowledge of the travel industry, policies, procedures and processes
- Advanced skills on GDS Amadeus
- Strong verbal and written communication skills in English
- Proven ability to handle multiple priorities simultaneously
- Demonstrated excellent professional customer service and problem resolution skills
What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
About us
BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD's leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.
Get to know us by reading our blog and checking out our social media:
- https://www.bcdtravel.com/blog/
- https://www.linkedin.com/company/bcd-travel/
- https://www.instagram.com/bcdtravel/
- https://www.facebook.com/bcdtravel/
You'll be offered:
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
Ready to join the journey? Apply now!
We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [email protected].
Frequently Asked Questions
Is this Senior Travel Consultant role truly remote or does it require office attendance?
What is ERM in the context of this travel consultant position?
What GDS system is required for this role?
Is prior experience in marine or offshore travel necessary to apply?
What language skills are required for this position?
