OTR Group Customer Service Rep - Retail Career AU in Columbus
Career & Market Insight
This Customer Service Representative role at OTR Group is an entry-level retail position ideal for those starting out in customer-facing work or building foundational hospitality and retail skills.
Career development signals:
- OTR Group is a large, growing network of 1,000+ sites backed by ASX-listed Viva Energy — offering potential pathways into team leader, store manager, or area operations roles within a substantial corporate structure.
- Skills developed include customer service, time management, multi-tasking, stock management, and retail compliance — transferable across hospitality, logistics, and operations sectors.
- The requirement for a police clearance and Australian working rights confirmation is standard for retail roles and signals a compliant, professionally managed employer.
Compensation: No salary is listed. Entry-level retail in Australia typically pays around the minimum wage (~AUD $23–$25/hour as of 2024), with penalty rates for nights and weekends under the General Retail Industry Award — which could meaningfully boost take-home pay given the required flexible hours.
Work-life balance: Expect variable shift patterns including early mornings, late nights, and weekends — typical of convenience retail. This suits candidates who prefer roster-based work over fixed schedules.
Green flag: Being part of a nationally recognized group provides job stability and internal mobility. Consideration: Limited remote or career-growth transparency in the posting — candidates should ask about training pathways at interview.
OTR Group comprises over 1,000 retail, convenience, and quick service restaurants — including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A., Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez, and many others.
OTR Group is part of the Viva Energy Australia Group — an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia's national footprint and OTR's history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.
About The RoleAs a Customer Service Representative, you will be focused on providing great customer experiences and will ensure the store is always clean, stocked, and welcoming for our Guests. This is a fast-paced job where being able to multi-task and manage your time is essential.
About You & Your Skills- You are focused on providing outstanding customer service
- You are comfortable working alone as well as within a team
- You'll be on your feet for long periods of time and may require moderate to heavy lifting and reaching
- You have the availability to work flexible hours (including late nights, early mornings, and weekends)
- Be willing to learn and promote our wide range of products and specials
For the exciting opportunity to be a part of our amazing team, please apply today!
Pre-Employment RequirementsThe successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.
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Frequently Asked Questions
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