Inbound Sales Rep Role - B2C Growth & Uncapped Pay in Columbus
Career & Market Insight
This role is a strong entry point into consultative B2C phone sales within a high-trust, emotionally sensitive industry — a niche that commands premium skills and translates well to insurance, healthcare, legal services, and fintech sales careers.
Compensation context: The $6–$14/hr OTE is positioned for international labor markets (LATAM/Philippines), not US market rates. For a US-based equivalent role, inbound sales reps typically earn $18–$28/hr OTE. The uncapped First Call plan is a meaningful differentiator if you hit targets quickly — the ~3-month path to promotion is faster than most BPO or sales environments.
Skills you'll build:
- Consultative selling and objection handling in emotionally charged conversations
- CRM proficiency (HubSpot) — a highly marketable skill across SaaS and tech companies
- Multi-channel follow-up cadence management (phone, text, email)
- Conversion rate optimization and performance self-tracking
Green flags: Low regrettable turnover, Glassdoor reviews encouraged (signals confidence), paid training, structured career ladder, and a company that grew to California's largest independent funeral home in under two years — suggesting a well-run, scaling operation rather than a churn-heavy call center.
Watch for: The compensation floor of $6/hr is modest even for LATAM markets. Ensure you understand your base vs. bonus split before accepting. Weekend availability expectations may also affect work-life balance.
Headquarters:
URL: https://www.meadowmemorials.com/
About the Role
As an Inbound Sales Representative, you'll be the first voice families hear when they reach out. You'll guide them with clarity and compassion — no cold calls or pushy tactics, just meaningful conversations that help people make one of life's most important decisions with confidence.
This is a sales role: you're responsible for helping families make confident decisions and guiding them to a close — always with genuine care, never pressure. Depending on team needs and performance, this role may include a mix of inbound sales conversations, returning lead follow-up, and support work that helps the broader sales process run smoothly.
A quick note, because many candidates wonder about it: People often assume this work is emotionally heavy, but our team consistently finds it deeply meaningful and surprisingly uplifting. The role is rooted in hospitality, clarity, and human connection, not sadness. Rather than feeling heavy, the work offers a unique sense of purpose as part of a modern, compassionate company transforming an outdated industry and bringing dignity, transparency, and warmth to families across the country.
Grow Your Career
Most teammates begin in our Second Call Representative role, a customer-facing sales position where you'll build product expertise, close deals, and develop our consultative sales approach.
High-performing Day Shift reps may become eligible to join our First Call Representative team after approximately three months. First Call Reps receive more inbound opportunities and move to an uncapped performance-based compensation plan tied directly to dollars sold, creating meaningful upside for top performers.
Eligibility for the First Call team is based on sustained performance, including strong conversion results, customer experience, workflow accuracy, and overall reliability.
What You'll Do
Handle warm inbound leads and support families through the sales process with clarity, empathy, and strong follow-through.
Guide families through cremation options, helping them make a confident decision when possible and ensuring thoughtful follow-up when more time is needed.
Manage returning leads and follow-up conversations across phone, text, and email so no family falls through the cracks.
Contribute to queue coverage, sales activities, and related support workflows that improve the overall customer experience.
Hit performance targets while maintaining strong conversion outcomes and quality scores.
Move fluently across our stack — HubSpot, Aircall, GSuite, Slack, and our case management system.
Requirements
- Must currently reside in Latin America, the Caribbean, or the Philippines.
2+ years of sales experience with a track record of meeting or exceeding individual targets — managing the full sales cycle and closing, ideally consumer (B2C) sales over the phone.
Strong sales instincts and phone presence: you can guide a live conversation toward a confident decision, handle objections naturally, and build trust with families while balancing sales conversations with follow-up and support work.
Clear spoken and written English; you explain options simply and warmly.
Self-driven and results-focused: you track where you stand against your target and adjust when you're behind. Emotionally steady and highly coachable.
Comfortable working independently and managing a consistent follow-up rhythm.
Familiarity with HubSpot or comparable CRMs (Salesforce, Zoho, etc.).
A home setup that supports the work — see our tech requirements for details.
Bonus Points
Experience selling in high-trust categories (insurance, healthcare, travel, etc.).
Spanish fluency — many of the families we serve speak it.
Details
Remote, full-time
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Compensation: $6–$14 OTE per hour, depending on your location and local market.
Competitive base pay plus monthly performance bonuses.
The advertised OTE reflects expected earnings in your starting role. Top performers who advance to our First Call Representative team move to an uncapped performance-based compensation plan with significantly higher earning potential.
Tools: HubSpot (CRM), Aircall (phone), Slack, and our case management system
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Schedule:
Full-time, 8-hour shifts on a consistent weekly schedule
Days: Monday–Friday, Tuesday–Saturday, or Sunday–Thursday
(Weekend availability a plus)
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Available shift windows:
AM (start 6–8am EST)
PM (start 1–4pm EST)
Why You'll Love Working With Us
We're a real business, built to last. We've proven our model in LA and became the largest independent funeral home in California in less than two years. We're now going national and plan to grow for years to come.
A serious employer for global teammates. We have years of experience running distributed teams. Same 1:1s, check-ins, and career paths as our U.S. team — same expectations, same opportunities.
People stay. Regrettable turnover is very low. Don't take our word for it — read our Glassdoor reviews.
Fair compensation with real upside. Competitive globally benchmarked base pay, meaningful monthly bonuses, and a clear path to an uncapped compensation plan through eligibility to our First Call team.
High care, high standards. Real investment in training and growth, honest feedback, no burnout culture.
Benefits: PTO, 10 paid holidays, paid training, fully remote.
Purpose-driven work: Real impact during one of life's most meaningful transitions.
Apply Now
We're just getting started, and we're looking for people who want to grow with us. If you're excited about making an impact, building meaningful relationships, and launching a successful career in sales and tech, apply today. Even if you don't meet every qualification, we encourage you to apply — your passion and potential matter more than checking every box.
Frequently Asked Questions
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