Federal PS Manager at Collibra | Data Gov Leadership in Columbus

Headquarters: Remote, USA

At Collibra Public Sector (CPS), the Manager, Federal Professional Services is responsible for leading all services roles and functions to ensure the long-term success, adoption, and satisfaction of government clients. The role drives a cohesive customer journey, aligns services delivery with other CPS delivery to mission outcomes, and ensures operational excellence across the entire customer lifecycle. This role safeguards account health, revenue, and customer satisfaction by proactively identifying and mitigating technical risk, coordinating services engagements, and building operational frameworks for GTM clarity and alignment amongst the services teams.

Services Management

• Manage services operations and resources, including Engagement Managers and Solution Architects, ensuring timely and successful project execution and value delivery.
• Manage the professional services team with respect to project milestones, delivery, and goals.
• Responsible for team utilization and revenue optimization.
• Drive operational excellence in services delivery.
• Monitor performance to ensure teams are performing within expectations and achieving high levels of project success.
• Collaborate on GTM strategy for CPS Services, helping shape how services are positioned, sold, and delivered throughout the customer journey.
• Guide sales enablement and customer-facing messaging, ensuring services' value proposition is clear, consistent, and aligned with customer needs.
• Evaluate pricing and packaging strategies for new and existing offerings.
• Identify expansion opportunities and influence sales motions with timely insights.
• Contribute to strategic deal support, partnering with Sales and Finance on high-impact renewals, expansions, and new business that include services offerings.
• Engage with new/prospective customers to identify business challenges and opportunities, recommend solutions/solution enhancements, and propose a high-level delivery roadmap based on expected business value.

Customer Project Oversight

• Guide project team members through scoping and level-of-effort estimates.
• Ensure effective controls are in place and regularly updated to monitor the full implementation project lifecycle, including: project plans, status reports, time recording, resource planning, and first value forecasting.
• Advise implementation project teams and customers on milestone achievement, issue resolution, and change management.
• Develop and track overall project success, customer satisfaction, and quality of delivery.
• Maintain and nurture consultative relationships with key customer leadership and decision-makers.
• Establish and ensure effective execution of solution delivery, accelerating the customer's time to value.
• Perform post-project reviews to ensure achievement of business objectives.

Customer Journey Mapping and Operational Improvement

• Assist with the design, execution, and continuous improvement of the end-to-end customer journey.
• Implement frameworks to continuously assess services customer value realization, using structured feedback and data to refine operational and delivery models.
• Drive maturity in delivery practices, tooling, and customer engagement models.
• Standardize and operationalize proactive engagement workflows in relation to the technical teams (e.g., onboarding, QBRs, value delivery, and renewal motions).
• Identify trends and opportunities for improvement within the services organization, and implement solutions to enhance customer success and team efficiency.
• Capture lessons learned and ensure their application to future project planning and process improvement.

Team Leadership & Development

• Lead, coach, and mentor a team of Engagement Managers and Solution Architects, empowering them to deliver an exceptional customer experience.
• Foster a culture of accountability, high performance, and customer obsession.
• Recruit, mentor, and retain top talent with expertise in government operations.
• Cultivate an environment that fosters collaboration, knowledge sharing, and continuous learning.
• Ensure timely and effective communication of departmental goals and objectives internally and with cross-functional stakeholders.
• Develop and implement strategies to achieve team and individual performance goals, exceeding customer, organization, and company expectations.
• Ensure that training, coaching, and mentoring programs are developed, implemented, and effective for the team.

Customer Risk Prevention, Assessment & Management

• Build and manage frameworks for early identification of at-risk projects or customers in relation to services engagements.
• Act as a management escalation point for the Services team encountering project obstacles, and liaise with internal teams for resolution.
• Support employees in raising issues associated with customer and project risk.
• Partner with Sales and other technical GTM teams to identify and mitigate renewal or churn risk.
• Support proactive risk reviews for strategic/enterprise accounts.
• Manage pivotal customer issues and concerns through the team, directly handling escalated issues.
• Drive customer project at-risk post-mortems and ensure preventive actions are implemented.

You have:

• U.S. citizenship and residency on U.S. soil, as the role supports the U.S. government.
• 5+ years of experience in consulting supporting U.S. federal agencies.
• A minimum of 2 years of experience managing services teams in support of U.S. federal agencies.
• Excellent communication, organization, and stakeholder management skills.
• Strong leadership skills with frequent collaboration with Senior Executives.
• Knowledge in Data Governance, Data Management, or Data Quality.
• Previous military experience.
• An active security clearance (Secret/TS/TS-SCI).
• Knowledge of at least two or three of the following: data management processes including data governance, data stewardship, master data management, data cataloging, and business rules management.
• An understanding of leading PaaS providers, Data Lakes, Databases, and Integration platforms commonly adopted by federal agencies.
• Experience with AWS/Azure, Kubernetes, infrastructure, and platforms.
• An understanding of APIs via Java, Python, or similar scripting languages for custom software implementations in Enterprise Linux or Unix environments.
• An understanding of data warehousing, ETL, and data integration.

You are:

• An effective communicator across business and technical stakeholders, able to tailor messaging to different audiences.
• Extremely organized with a high attention to detail.
• Always customer-focused and personally accountable for the customer's success.
• Self-starting and interested in learning new software.
• Able to lead senior-level customer discussions representing CPS and services engagements.

Measures of Success

Within the first 30 days:

• Clearly understand the roles and responsibilities of reporting employees and account assignments.
• Present the services offering, understanding the different deliverables and the value provided.
• Present the Customer Journey framework, understanding the different phases and roles within each phase.
• Clearly understand the roles of all delivery personnel including Engagement Manager, Solution Architect, Account Program Manager, Premium Support Engineer, Sales Engineer, and Account Executive.

Within the first 60 days:

• Navigate Salesforce including opportunities, utilization, projects, and quotes.
• Identify customers and services engagements at risk and build a plan to remediate.
• Identify process gaps and inefficiencies within the services organization.
• Present the services offering to a customer.

Within the first 90 days:

• Advise Sales on proposed services engagements.
• Build Salesforce reports for visibility into services engagements including utilization.
• Build playbooks to address process gaps and inefficiencies within the services organization.
• Execute a remediation plan for customers at risk, collaborating with sales, support, and technical teams.
• Understand and convey to customers how Collibra's suite of product capabilities and delivered projects provide value.

Compensation for this role

The standard base salary range for this position is $128,000 – $160,000 per year. This position is eligible for additional commission-based compensation. Salary offers are based on a combination of factors, including, but not limited to, experience, skills, and location.

In addition to base salary, we offer a competitive total rewards package, including bonus potential, equity for eligible roles, a Flex Fund monthly stipend, pension/401k plans, and more.

Benefits at Collibra

Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. Learn more about Collibra's benefits.

We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra.

At Collibra, we're proud to be an equal opportunity employer. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.

We proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. If you have a need that requires accommodation, let us know by completing our Accommodations for Applicants form.

To apply: https://weworkremotely.com/remote-jobs/collibra-manager-professional-services-federal