Junior CSM Role at Sumsub - Fintech Career Growth in Columbus

Sumsub is the first AI-powered trust infrastructure for compliance operations at scale. It connects identity and business verification, fraud prevention, transaction monitoring, and risk workflows, helping teams reduce manual work and enter new markets.

Trusted by over 4,000 clients across financial services, crypto, mobility, trading, marketplaces, education, and iGaming, including Bybit, Bitpanda, Wirex, Avis, Vodafone, Duolingo, Kaizen Gaming, and Bancaribe.

Sumsub is recognized as a Great Place To Work® in the US and rated 4.3 out of 5 on Glassdoor. Our 1,000+ people around the world back it up, too: 92% are proud to be Sumsubers, and 90% say their work is interesting and challenging.

We are now looking for a Junior Customer Success Manager who will build, maintain, and improve strong connections with our customers.

What You Will Be Doing:

• Managing clients on all levels: technical, business, and product — and helping them succeed in their goals.
• Managing and growing relationships with Key Clients (stakeholders).
• Identifying opportunities and potential challenges.
• Providing clients with training and webinars.
• Introducing clients to new features and handling new feature releases.
• Providing client feedback internally.
• Collaborating with Sales, Solution Architects, Partners, Product Management, Legal, and Marketing teams as the client's representative.

About You:

• Prior experience as a Customer Success Manager, Account Manager, Business Development Manager, or Project Manager in crypto, fintech, or payments.
• Basic understanding of KYC is a big plus.
• Proficiency in Google Sheets / MS Excel.
• Strong analytical skills and a proactive approach.

What We Offer:

• Remote-first, trust-based culture. Work from the place that works best for you. No mandatory office days, no attendance trackers. In some locations, we provide offices or coworking spaces, but the choice is yours.
• True flexibility. We do not fix you to a 9-to-5 schedule. You can adjust your working hours when needed, as long as your day stays productive and in sync with the team.
• Compensation. We offer fair, transparent pay benchmarked against the market, a performance-based bonus of up to 20% of base salary, plus uncapped upsell and cross-sell bonuses.
• Retirement, Secured. 401(k) Retirement Plan with a 4% company match and immediate vesting, helping you invest in your long-term financial future with confidence.
• Comprehensive Time Off. 20 days of vacation, 10 flexible day-offs for local holidays or personal needs, and 7 sick days. Sumsub also offers a winter break from December 24–26 and December 31–January 3, plus an extra day off for your birthday.
• Health Insurance, Covered. Comprehensive medical, dental, and vision coverage from day one.
• Work that matters. Our mission is to build a digital world that is secure, accessible, and inclusive for everyone.
• Truly global. We work across continents and time zones, with teammates and customers from all over the world.
• Growth built in. Clear goals, open feedback, and personal development plans. We support your progress with learning opportunities and by covering role-specific events.
• Team offsites. We meet in person a few times a year. Trips are fully covered.
• Getting you set up. We make sure you have access to the tools and hardware you need to do your work well.
• Friendly by design. We keep things human, open, and kind. We welcome individuality, quirks, and different perspectives.

The hiring stages: TA Screening → Assignment → Interview with Regional Director of CSM and Regional Head of CSM → Interview with Global CSM Director.

Sounds like a great opportunity for your career development? Then go ahead and apply!
We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities, and perspectives. Join us in shaping the future inclusively.

We believe in fair and transparent compensation. Salaries vary depending on work location and applicable local market conditions. This role is open to candidates in multiple countries, and compensation differs based on the candidate's confirmed work location. The applicable work location will be confirmed early in the recruitment process, and the relevant compensation information for that location will be shared in writing, in line with local requirements.