Technical Support Manager at Cribl – Lead & Grow in Columbus
Career & Market Insight
Career Positioning and Market Compensation
The $116K–$181K range is competitive for a Technical Support Manager in the SaaS/enterprise software space. Mid-market benchmarks for this level typically fall between $110K–$160K, so the upper end of Cribl's range reflects the company's high-growth stage and enterprise client base (Fortune 100). The addition of equity and a corporate bonus program meaningfully improves total compensation.
Skills You'll Develop
- Leadership of highly technical support teams — a scarce, high-value skill in cloud/data infrastructure.
- Deep expertise in telemetry, observability, and data pipeline technologies (Splunk, Kafka, Kinesis, cloud platforms).
- Enterprise customer escalation management — invaluable for VP-level career progression.
- Cross-functional advocacy between engineering and customer organizations.
Culture and Growth Signals
Cribl is a late-stage startup ("one of the fastest-growing private companies") with significant enterprise traction. This is a strong environment for rapid career advancement — managers here are likely to grow into Director or VP roles as the company scales toward IPO.
Flags to Consider
- Green flag: Genuine remote-first culture with strong DEI language and people-first framing.
- Green flag: Exposure to cutting-edge AI-era infrastructure positions you at the forefront of the market.
- Watch: On-call and off-hours requirements are real — clarify rotation cadence and compensation during interviews.
- Watch: 10 years of customer-facing experience required — this is a senior individual role, not a stepping stone.
Join the company that's building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world's biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what's next.
We're one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we're remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.
Why You'll Love This Role
Cribl is seeking a Technical Support Manager to be a part of a specialized support team. This role is centered on customer success by providing in-depth knowledge of data management systems and solutions, Cribl's interactions with those solutions, and using our knowledge to lift up everyone we may come in contact with.
In this role, you will be joining a highly technical and collaborative team that is committed to shipping high quality software, enjoying all the goat gifs the internet has to offer, and truly enjoys all our interactions with our customers. The ideal candidate has a mixture of strong technical chops, an innate desire to help customers, and a natural affinity for collaboration.
As An Active Member Of Our Team, You Will…
- Manage an industry leading team.
- Manage Customer Support Escalations and be the calm voice of reason amongst the chaos.
- Review Cases, Metrics, and Statistics to ensure departmental success.
- Mentor and coach Engineers to drive them to their best success.
- Participate and be an advocate for Customers and Engineers.
- Create, maintain, and enhance Processes and Procedures.
- Build your technical knowledge in Cribl products and how to position them.
- Ensure team success relative to SLAs, CSAT, and other guiding metrics.
- This position will require stand-by, on-call, or off-hours duties.
If You've Got It – We Want It
- Proven ability to be a powerful leader; mentoring and guiding Technical Engineers.
- Strong technical skills to help mentor engineers and guide customers to successful solutions.
- Strong written and verbal communication skills.
- Proven success with encouraging knowledge sharing internally and externally at every opportunity.
- A deep understanding of goals and helping your team achieve them.
- A passion to elevate those around you and watch them succeed.
- A minimum of 3 years' experience as a leader of a highly technical team.
- 10 years' experience in customer-facing roles.
- Understanding of Big Data and why data is important to companies.
Bonus Points
- Experience with Cribl, Splunk, Elastic, Kafka, Kinesis, or related technologies.
- Experience with AWS, Azure, GCP, and other cloud platforms.
Compensation
The salary for this role is dependent on geographic location and will be based on the individual candidate's job-related knowledge, skills, and experience.
In addition to base salary, employees are eligible to participate in the Cribl Corporate Bonus Program.
Base Salary Range: $116,000 — $181,000 USD
In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), and equity.
Bring Your Whole Self
Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We're building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you'll ever meet at cribl.io/about-us.
Frequently Asked Questions
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