Technical Support I at GoDaddy – Grow in Tech Support in Columbus

Location Details: Remote – Bulgaria

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you'll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.

Schedule: Department hours from 10:30am EEST until 1:30am EEST, 7 days a week. Shifts will be within department hours, which includes weekend work. Flexibility is needed to cover shifts within department hours based on business needs.

What you'll get to do...

We're looking for a Technical Support professional to join our Investors and Enterprise Operations – Services & Care team. In this role, you'll support customers through clear communication, effective troubleshooting, and accurate execution of back-office tasks. You'll work in an escalated support environment where quality, empathy, and attention to detail matter.

Technical Support I is a dual role that combines customer-facing support with operational responsibilities such as transaction processing, payouts, and account verification. You'll follow established procedures while developing deeper product knowledge and improving your technical troubleshooting skills over time.

If you enjoy helping customers, solving problems, and learning new systems, this is a great opportunity to grow within a high-performing support organization.

• Communicate with customers via email, phone, chat, or internal systems to understand their needs and resolve issues
• Explain technical concepts in simple, straightforward language
• Provide accurate updates, set expectations, and ensure a positive support experience
• Troubleshoot operational and technical issues using internal diagnostic tools and knowledge articles
• Escalate complex issues appropriately and document them clearly for higher-level teams
• Process transactions, payouts, account updates, and ID verification in line with policy
• Ensure accuracy and compliance when handling sensitive customer and financial information
• Maintain detailed case documentation in Salesforce and other internal tools
• Navigate Salesforce, Confluence, Slack, and diagnostic tools to complete daily work
• Participate in training, shadowing, and skill-building activities to enhance technical and operational knowledge

Your experience should include...

• Fluency in English (written & spoken)
• 1+ years of customer support or technical support experience
• Strong communication skills and the ability to explain technical issues in simple terms
• Experience using support tools such as Salesforce, Confluence, or similar platforms
• Ability to follow structured procedures while handling a variety of customer and operational tasks
• Comfort troubleshooting multi-step issues and learning new systems or technical concepts
• Strong attention to detail and ability to work with accuracy in a fast-paced environment

You might also have...

• Knowledge of domains and DNS
• Previous knowledge of GoDaddy products

We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy's benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We encourage you to apply even if your experience or skillset doesn't align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. We prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report on our Diversity Careers page.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected].

GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.