CSM Role at Socket – Cybersecurity SaaS Career Growth in Columbus
Career & Market Insight
Company Stage & Growth Signal: Socket has raised $125M across multiple rounds (most recently Series C), counts Anthropic, Figma, and Vercel as customers, and is in a high-growth phase of the cybersecurity SaaS market. Joining now means early-stage equity upside and the chance to define processes — but also expect ambiguity and fast-changing priorities.
Compensation Context: No figures are disclosed, but "market competitive salary bands" at a Series C cybersecurity startup targeting SMB typically puts CSM OTE (base + variable) in the $110K–$160K USD range for experienced hires in the US; European equivalents vary by country. The equity program is a meaningful differentiator at this stage.
Skills You'll Build:
- Cybersecurity SaaS domain expertise — one of the fastest-growing segments in tech.
- Renewal and expansion selling at the SMB level with C-Suite exposure.
- Cross-functional collaboration with Engineering and Go-to-market teams, broadening your influence beyond a pure CS role.
- Early-stage startup operational experience — valuable for future leadership roles.
Green Flags: Remote-first culture, strong product-market fit, high-profile customer logos, and an emphasis on ownership and autonomy signal a high-trust environment. The explicit "Hiring Philosophy" page suggests thoughtful people practices.
Watch Points: "Minimal guidance and supervision" and "take on projects outside normal scope" indicate a lean team — be prepared to build processes from scratch. Travel requirements add unpredictability to scheduling.
About Us
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers — from Anthropic to xAI, and Figma to Vercel — love Socket (just check out their tweets to see for yourself!)
Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.
Role
We are looking for a driven Customer Success Manager to join our dynamic and highly-experienced sales team at Socket. In this role, you'll be a key partner in our post-sales efforts by building relationships with Security teams, establishing healthy feedback loops to help guide our product development, and designing solutions that ensure long-term growth with our customers. You'll have the opportunity to make a significant impact in shaping the future of our product, selling process, and success across all markets.
What You'll Do
- Meet and exceed revenue targets by working closely with our SMB customers' Security teams.
- Manage existing customer relationships to drive renewal and upsell opportunities.
- Create an unparalleled customer experience throughout the customer life cycle.
- Collaborate with our Go-to-market, Engineering, and Professional Services teams to increase customer adoption.
- Be responsible for running Quarterly Health Checks, renewals, and overall health of existing customers.
What You'll Bring
- 5+ years of experience in a renewals Customer Success role for B2B SaaS solutions.
- Experience selling in the cybersecurity (or related) industry.
- Proven track record of meeting or exceeding renewal and upsell quotas.
- An understanding of how to drive success in an early-stage, fast-paced environment and take ownership to get the task done.
- A collaborative mindset and the ability to build meaningful relationships throughout the sales process.
- Strong written and verbal communication, with experience communicating at every level including the C-Suite.
- An aptitude to take on new projects outside the normal scope of the day-to-day role as needed.
- The best candidates for Socket are talented, hard-working, competitive, and not afraid to fail. They are team-first but willing to take the lead with minimal guidance and supervision.
- Willingness to travel for customer and company meetings as needed.
Hiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.
Benefits
Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
- Market competitive salary bands
- Meaningful equity program
- Comprehensive health benefits for you and your family (99% coverage)
- Flexible time-off, holidays, and winter shutdown to rest & recharge
- Paid parental leave
- Remote-first, with quarterly team off-sites
At Socket, we:
- Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
- Move with urgency and focus: We prioritize swift, decisive action.
- Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
- Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
- Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
- Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.
Frequently Asked Questions
Is this Customer Success Manager role fully remote?
What industry experience is required for this role?
Does this role include an equity component?
Will I need to travel for this job?
What types of customers will I be managing?
