Senior CSM at Instructure - EdTech Career Growth in Columbus
Career & Market Insight
Career Positioning: This is a senior-leaning Customer Success role targeting candidates with 4+ years of SaaS/EdTech experience. It offers a strategic, consultative scope — managing high-value accounts across BeNeLux and Central Europe — which is significantly broader than typical CSM positions and signals real career growth potential.
Skills Development: You'll build highly marketable skills in:
- Enterprise stakeholder management and executive communication
- Revenue retention and expansion (cross-sell/upsell strategy)
- EdTech domain expertise — a growing, specialized market
- Cross-functional collaboration with Product and Engineering teams
Market Compensation: No salary is listed, which is a minor yellow flag for transparency. Mid-senior CSM roles in Hungary typically range €30,000–€50,000 annually; in the UK, £45,000–£70,000 is common for comparable seniority. Instructure's ownership program (equity participation) adds meaningful upside.
Company Signals: Instructure (Canvas LMS) is a well-established EdTech company, not an early-stage startup — offering stability but potentially less explosive growth than seed-stage roles. The culture emphasis on inclusivity, recognition, and learning resources suggests a relatively mature, people-first organization.
Green Flags: Broad regional scope, equity participation, tuition reimbursement, and direct collaboration with Product/Engineering teams — all excellent for career acceleration. Watch for: Dutch language fluency is a hard requirement, and the hybrid mandate for UK candidates reduces flexibility for those seeking fully remote arrangements.
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
Customer Success Managers are strategic partners within Instructure's Customer Experience team who provide value by forging strong consultative relationships, driving long-term success, and ensuring customers achieve their goals. In this role, you will partner with high-value education accounts across BeNeLux and Central Europe, nurture key stakeholder alignments, propose tailored product solutions, drive adoption and revenue retention, collaborate with sales for growth, advocate for platform enhancements with product and engineering teams, and contribute to cross-functional initiatives.
Remote for Budapest
Hybrid for United Kingdom
What you will be doing
Building and nurturing trusted relationships with senior educational stakeholders to align on desired outcomes and business drivers.
Proactively identifying challenges and recommending tailored Instructure solutions to promote innovation and best practices.
Driving product adoption, maximizing revenue retention, and collaborating with sales to support pipeline generation and customer growth.
Gathering customer feedback to advocate for platform enhancements with product and engineering teams.
Managing tasks dynamically, prioritizing effectively under pressure, and participating in cross-functional customer experience initiatives.
What you will need to know/have
Fluency in both English and Dutch languages.
Minimum of 4 years of experience in Customer Success or SaaS account management, ideally within Educational Technology.
A background or strong affinity within the education sector, coupled with enthusiasm for education and technology.
Strong technical aptitude and familiarity with CRM and project management tools.
Excellent verbal and written communication skills with the ability to adapt tone and influence senior stakeholders empathetically.
A results-driven mindset with a strong capacity to prioritize tasks in a fast-paced environment.
A Bachelor's degree
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program — because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual "Dim the Lights" period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we've implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
Frequently Asked Questions
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