Senior Salesforce Agentforce AI Engineer | PointClickCare in Columbus

At PointClickCare, our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives.

We reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future — one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making.

Travel to Office Expectations
For Remote Roles: There will be in-office events requiring travel to the Mississauga and/or Salt Lake City office. These include, but are not limited to, onboarding, team events, and semi-annual/annual team meetings.
For Hybrid Roles: Candidates must reside within commutable distance to the specified office location, with weekly/bi-weekly/monthly in-office events required.

Job Summary

We're looking for creative thinkers with hands-on experience in Agentforce, AI agent development, and intelligent process automation, who thrive in a collaborative, fast-paced environment. As a Senior Application Engineer specializing in Salesforce Agentforce AI, you'll architect and deliver state-of-the-art AI agents and automations that transform system workflows. You'll be empowered to experiment, prototype, and deliver solutions that directly shape the future of our technology landscape, with exposure to the latest AI technologies and dedicated time for professional development and certifications.

To succeed in this role, you need to be an autonomous, accountable team player with a continuous learning mindset. You bring hands-on experience building Agentforce AI Agents and over 5 years of experience designing, developing, and maintaining configuration and custom applications that integrate with Salesforce or other connected apps.

Key Duties and Responsibilities

• Work at the forefront of AI-driven Salesforce solutions; build AI Agents using Agentforce and other AI platforms like Microsoft Studio for CoPilot Agents.
• Pioneer intelligent automations in enterprise environments using IPA tools like Power Automate, Alteryx, and others.
• Build test automations to improve QA efficiencies for Salesforce and other applications.
• Collaborate with product designers, end-users, and team members to refine outcomes and AI use cases.
• Brainstorm and prototype solutions for identified and prioritized use cases.
• Execute standard to complex tasks in the application development life cycle using Apex, JavaScript, Python, and other relevant languages for core applications (Salesforce, Billing Platform, etc.) and integrated apps (Conga, Docusign, Adobe, Marketo, Gainsight, Gong, Qualtrics, Kantata, TaskRay, etc.).
• Perform unit tests and collaborate on creating accurate, quality test scripts for automated and manual testing.
• Analyze, troubleshoot, and debug systems for standard issues.
• Act as an AI change agent to drive team adoption of AI agents for efficiency and value delivery.
• Create and maintain technical documentation for all builds and AI Agents.
• Onboard, mentor, and coach Junior–Intermediate application engineers; peer review work, provide feedback, approve pull requests, and offer guidance as needed.
• Perform other tasks and duties as assigned.

Skills and Qualifications

• Hands-on experience building Agentforce AI Agents, AI workflows, custom agent development, and integration of external data sources.
• Solid experience with Salesforce integrations and external system integrations (Conga, Docusign, Adobe, Marketo, Gainsight, Gong, Qualtrics, Kantata, TaskRay).
• Working experience with the Workday platform (highly desired).
• Experience creating intelligent process automations using Power Automate or similar tools.
• Solid experience creating test automations for Salesforce and other platforms.
• Solid experience writing clean, scalable code in JavaScript, Apex, Python, etc.
• Proficient in DevOps processes and tools (e.g., Copado, AutoRabit).
• Proficient in GitHub and troubleshooting versioning/DevOps issues.
• Proficient in Agile methodologies (Scrum/Kanban).
• Solid experience with automated testing frameworks (e.g., PMD, Selenium, Copado CRT).
• In-depth understanding of Salesforce data models, security, and governor limits.
• Excellent organization, critical-thinking, and self-management skills.
• Continuous learner who enjoys acquiring and sharing knowledge.
• Strong team player and coach; able to partner with cross-functional teams including BA, QA, and Operations.
• Able to communicate complex ideas, anticipate objections, and persuade others to adopt new perspectives.

Certifications

• Salesforce Certified Agentforce Specialist
• Salesforce Certified Platform Developer I & II (required)
• Salesforce Advanced Administrator Certification (required)
• Salesforce Certified Application/Systems Architect (desired)
• BSc/BA in Computer Science, Engineering, or a related field (or equivalent work experience)

Bonus Points For

• Experience building AI Agents on other AI platforms.
• Experience on teams operating under the Product Operating Model.
• Experience working on a SaaS product.
• Experience with Salesforce Lightning Design System (SLDS) or UI frameworks like React, Vue.js, or Angular.
• Understanding of Salesforce Sales Cloud, Service Cloud, Revenue Cloud, Agentforce, and Salesforce Einstein.
• Experience with AWS, Azure, or other cloud platforms.
• Experience with Service-Oriented Architecture (SOA) and SaaS product development.
• Knowledge of SAML, OAuth, and OpenID Connect for authentication and authorization.
• Experience with on-call responsibilities for production-grade systems.
• Understanding of how to solve team dysfunctions (trust, conflict, commitment, accountability, and results).

PointClickCare Benefits & Perks

• Benefits starting from Day 1
• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever's Privacy Policy. If you have any questions about how PointClickCare uses or processes your information, or if you would like to access, correct, or delete your information, please contact: [email protected].

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.