Associate Billing Specialist at Cloudbeds - SaaS Career in Columbus
Career & Market Insight
Role Level & Growth: The "Associate" title signals an entry-to-mid level position, well-suited for candidates looking to transition from customer service into fintech-adjacent billing operations. The role offers a clear pathway toward senior billing roles, finance operations, or customer success management within a growing SaaS company.
Skills You'll Develop:
- SaaS subscription billing workflows and escalation management
- Data analysis via Google Sheets and Google Data Studio — increasingly valued in RevOps and Finance Ops roles
- Cross-functional collaboration with Finance and Product teams
- Customer retention skills through cancellation exit interviews
Market Context: Billing Specialist roles at SaaS companies of Cloudbeds' scale (Series C+, Deloitte Fast 500) typically pay $35,000–$55,000 USD annually depending on region. No salary is disclosed here, which can be a minor red flag — ask early in the process.
Green Flags:
- Cloudbeds has strong award recognition and consistent growth signals (Deloitte Fast 500 in 2024)
- Remote-first culture with 40+ countries represented reduces risk of sudden return-to-office mandates
- Monthly Wellness Fridays and paid parental leave suggest genuine investment in employee wellbeing
- Access to Cloudbeds University for professional development is a tangible upskilling benefit
Considerations: Requiring bilingual English/Spanish fluency is a specific and valuable differentiator that narrows the candidate pool — leverage this skill in negotiations. The fixed UTC shift limits schedule flexibility, which may not suit those seeking fully autonomous work rhythms.
What Makes Us Unique
At Cloudbeds, we're not just building software — we're transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team.
Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.
How You'll Make an Impact
As an Associate Billing Specialist, you will play a key role in ensuring Cloudbeds customers and internal teams receive support with billing and subscription inquiries. You will handle billing-related tickets through email or phone and manage exit interviews for cancellations via phone. Additionally, you will collaborate across departments to identify and resolve subscription-related product bugs/issues. By analyzing trends and contributing to process improvements, you will enhance the overall customer experience while maintaining accuracy in subscription records.
Our Billing Team
Our Billing Team thrives on collaboration and problem-solving. We work together to tackle unique challenges, improve processes, and ensure a seamless subscription-related experience for our customers. People who are detail-oriented, proactive, and passionate about providing exceptional customer service will feel right at home on this team.
What You Bring to the Team
- Address billing and subscription inquiries, escalating complex issues when necessary.
- Efficiently manage and process billing tickets (emails) and calls while taking ownership of follow-ups.
- Resolve delicate customer billing situations, including compensation requests.
- Gather details for credit and refund requests and handle finance-related inquiries.
- Analyze billing ticket trends and propose improvements to enhance the customer experience.
- Contribute to billing support articles and tutorials to expand internal and external knowledge base.
- Participate in task-force projects and assist with the end-of-the-month processes as needed.
What Sets You Up for Success
- Previous experience in billing support, subscription management, or customer service.
- High attention to detail and a proven ability to make high-stakes decisions.
- Strong written, verbal, and analytical skills with excellent problem-solving abilities.
- Confidence in declining requests while taking accountability for decisions made.
- Familiarity with billing or subscription management procedures.
- Commitment to continuous improvement and learning new skills.
- Strong time management and organizational skills.
- Proficiency in Excel/Google Sheets.
- Fluent in English and Spanish.
Bonus Skills to Stand Out
- Google Data Studio experience is a plus.
Shift: Monday–Friday, 06:00 AM – 3:00 PM UTC
What to Expect – Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel.
From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards to Check Out!
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People's Choice (2024)
- Deloitte Technology Fast 500 (2024)
Discover our Benefits
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays – enjoy an extra-long weekend every month
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer
Everyone is Welcome – A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at [email protected]. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
Frequently Asked Questions
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