Senior MSP Tier 3 Tech - Lead IT Projects & Teams in Columbus
Career & Market Insight
This is a senior individual contributor + informal team lead role at a small-to-mid-size MSP, which offers broad technical exposure but may have limited upward mobility depending on company size. The Tier 3 designation combined with mentorship duties and project management responsibilities suggests this is effectively a senior/lead engineer position without a formal management title.
Compensation signals: No salary is listed, which is a yellow flag at a senior level. Market rates for Tier 3 MSP technicians with 6+ years typically range from $65,000–$95,000 annually in Arizona depending on specialization. Candidates should benchmark accordingly and negotiate proactively.
Skills this role develops — and their market value:
- Microsoft 365 / Azure AD / Intune: Extremely high demand across enterprise IT; transferable to cloud/security roles
- HaloPSA & Immybot: Niche MSP tools valued by other MSPs and mid-market IT teams
- Project management + client onboarding: Bridges into IT project manager or vCIO career paths
- Meraki networking: Widely used; supports a path toward network engineering certifications
Green flags: Modern, well-chosen tool stack; mentorship culture; clear values focused on ownership and continuous improvement. Watch for: absence of stated benefits, PTO, or compensation — request clarity during interviews. The MSP environment is fast-paced and can lead to burnout without strong boundaries. This role suits someone aiming for a vCIO, IT Director, or senior consulting trajectory within 3–5 years.
Unió Digital is an Arizona-based managed service provider (MSP) delivering Managed IT Services, Low Voltage Cabling, Access Control, Video Surveillance, and Intrusion Services. We believe technology should be intuitive, not intimidating.
We are looking for an experienced Tier 3 Service Desk Technician with exceptional problem-solving skills. You will serve as the escalation point within the team, resolving complex technical issues while also leading client onboarding and project initiatives. You are expected to be involved in direct end-user support when required. If you have a passion for ensuring top-quality user support and thrive in a collaborative environment, this role is for you.
Duties
- Lead and support our helpdesk environment for managed service clients
- Coordinate and manage client projects, acting as a bridge between the technical team and the client to ensure project success
- Provide above and beyond support to our clients and respond to queries for technical assistance in person, via phone, or electronically as required
- Provide training and support to clients during the onboarding process to ensure they understand how to effectively use their new IT systems and services
- Develop project plans for client onboarding and standardization projects, outlining tasks, resources required, and estimated timelines
- Install, configure, diagnose, test and resolve technical hardware and software issues
- Maintain and update written client and process documentation to ensure effective knowledge management
- Provide mentorship and guidance to Tier I and Tier II service desk technicians, fostering a collaborative and knowledgeable team environment
- Contribute to the development and improvement of IT service management processes and practices
- Evaluate and anticipate IT trends and recommend strategies and implement improvement initiatives
Our Technology Stack
- Helpdesk / Ticketing: HaloPSA
- Documentation: Hudu
- RMM: Intune / Immybot
- Networking: Meraki
- Email / Calendar / Voice / AD: Microsoft 365
- Security Cameras: Rhombus / Avigilon
- Door Access: Avigilon
Qualifications
- 6+ years of experience providing IT services and end-user support
- Prior experience at a managed service provider is critical to understand the fast-paced nature of the industry
- Client-oriented approach with a passion for delivering high-quality customer service
- Proven experience leading IT projects
- A self-starter who is eager to expand their qualifications
- Background in providing direct end-user support
- High level of attention to detail
- Excellent verbal and written communication skills
- IT-related degree and/or certifications (Cisco, A+, Network+, Microsoft, or equivalent)
- Advanced technical knowledge, including experience with Azure AD, Active Directory, Intune, or other RMM agents
Our Core Values
- Dream Big, Then Make it Real — We flex our imagination and challenge ourselves to a higher standard. Do, rather than talk and tell.
- Client Driven Results — Clients trust us to find solutions that deliver exceptional results. When they succeed, we succeed.
- Own Your Progress — We continuously improve through rapid innovation and embracing our mistakes. Own it means a relentless pursuit of the solution.
- We Do It Right…even when no one's watching. Period.
Frequently Asked Questions
Is this Tier 3 technician role fully remote or does it require on-site presence in Arizona?
What is the minimum experience required for this position?
What certifications or qualifications are preferred for this role?
What tools and technologies will I work with day-to-day?
Does this role involve people management or mentorship?
