Technical CSM Role – Grow in Endpoint Security SaaS in Columbus
Career & Market Insight
This role sits at the intersection of technical depth and customer relationship management — a high-demand combination in the SaaS/cybersecurity space. Customer Success Engineers with hands-on IT administration and patch management experience are consistently sought after as organizations scale their endpoint security programs.
Skills you'll develop:
- Deep expertise in patch management, endpoint security, and IT automation — all growing areas as ransomware and compliance requirements intensify
- Stakeholder management and technical advisory skills with Mid-Market and Enterprise clients
- Cross-functional collaboration across Sales, Product, and Support — excellent exposure for future roles in Solutions Architecture or Product Management
Compensation: No salary is listed, which is a mild yellow flag. Market rates for a Technical CSM in the US cybersecurity space typically range from $80,000–$120,000 annually, with senior or enterprise-focused roles reaching higher. Clarify total comp and any variable/bonus structure during interviews.
Culture signals: Action1 appears to be a growth-stage startup (lean, fast-paced language, broad role scope). This means high learning velocity and visibility, but potentially stretched resources. The mention of "non-stop professional growth" and promotion opportunities suggests an internal mobility culture.
Green flags: Fully remote, flexible hours, cybersecurity is a resilient sector. Watch for: undefined on-call expectations and the ambiguity around whether "pre-sales" experience listed under requirements reflects a post-sales role — worth clarifying scope in interviews.
As a Technical Customer Success Manager / Post-Sales Technical Engineer at Action1, you will play a key role in ensuring the technical success and satisfaction of our existing Mid-Market and Enterprise customers. You will work closely with customers to understand how they are using the Action1 platform, assess their current configurations and workflows, and provide expert technical guidance to help them maximize the value of our solution. The ideal candidate is customer-focused, technically skilled, proactive, and results-oriented, with a passion for building strong customer relationships, driving product adoption, and promoting technical best practices.
Key Responsibilities:
- Manage and support existing Action1 customers, primarily across the US region, ensuring a positive technical experience and long-term success.
- Conduct technical reviews of customers' Action1 environments to evaluate how they are using the console, identify potential gaps, and recommend improvements.
- Guide customers on best practices for platform configuration, patch management, software deployment, automation, and endpoint security.
- Deliver tailored technical consultations, product walkthroughs, and training sessions to help customers maximize platform capabilities.
- Proactively identify opportunities to improve product adoption, operational efficiency, and overall customer satisfaction.
- Collaborate with Customer Success, Sales, Support, and Product teams to address technical challenges, resolve issues, and ensure a seamless customer experience.
- Build trusted technical relationships with customers, acting as a subject matter expert and strategic advisor throughout their journey with Action1.
- Support customer retention and expansion by demonstrating the ongoing technical value of the Action1 platform.
Requirements
- Essential system administration experience, with the ability to assist IT administrators in recognizing Action1 as their preferred patching solution.
- 1–3 years of B2B pre-sales experience (preferred but not mandatory).
- Strong understanding of IT administration and security principles.
- Ability to work both independently and collaboratively as part of a team in a fast-paced, dynamic environment.
- Genuine interest in information technology and systems administration, with a passion for staying updated on industry trends.
Benefits
- Fully remote work, giving you the flexibility you need in the modern world
- A multitude of interesting challenges and opportunities.
- Non-stop professional growth and learning of new technologies.
- Stable income and flexible working hours, opportunities for promotion.
- Friendly and professional peers.
Frequently Asked Questions
Is this role truly fully remote, or are there in-office requirements?
Do I need prior pre-sales experience to apply?
What timezone do I need to work in for this role?
What technologies or platforms will I work with?
Is there a salary range provided for this position?
