Senior Technical CSM at Socket - DevSecOps Career in Columbus
Career & Market Insight
Role Positioning & Market Demand
Technical Customer Success Manager (TCSM) roles at Series C security startups are among the most transferable and high-demand positions in SaaS right now. DevSecOps and supply chain security are hyper-growth verticals — Socket's $125M raise signals strong runway and enterprise momentum. This isn't a typical CSM role; the expectation that you handle technical support without a separate support team means you'll develop deep product and engineering proximity that's rare at this level.
Skills You'll Build
- Enterprise security tooling (SCA, dependency management, CI/CD security) — highly marketable in AppSec
- Executive stakeholder management and QBR facilitation
- Hands-on debugging with logs, telemetry, and production environments
- Cross-functional influence: Product, Engineering, and Sales alignment
Compensation & Growth Signals
No salary range is published, but TCSM roles at Series B/C security startups in the US typically range $120K–$180K OTE depending on seniority and location. The equity program is a meaningful upside given Socket's funding trajectory. This is a high-ownership, low-bureaucracy environment — you're building the Technical Success practice, not inheriting a fully defined playbook.
Green Flags
- Founder-led culture with direct CEO access in the interview process
- Clear delineation: CSM owns success, AE owns commercial — no revenue quota pressure
- 99% health coverage is unusually generous
Watch For: No separate support team means potential context-switching and reactive workload during crunch periods.
About Us
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers — from Anthropic to xAI, and Figma to Vercel — love Socket (just check out their tweets to see for yourself!)
Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.
About the Role
You'll own customer success post-sale, working specifically with large enterprise accounts that have complex technical environments and dependency ecosystems. That means understanding how each customer wants to use Socket, helping them get there, and solving problems when things break.
This is a product-focused, technical role. You'll spend your time learning customer environments, asking the right questions to uncover blockers, and translating product capabilities into solutions. You're also the front line for technical support — we don't have a separate support team. When something doesn't work as expected, you investigate.
AEs own renewals and expansion. You own making the customer successful with the product.
What You'll Do
Account Management
- Own post-sales relationship as the main point of contact and technical advisor
- Strategize with AEs on upsells, renewals, and expansions
- Relationship building and executive alignment with our Champions
- Conduct Quarterly Business Reviews with strategic customers
- Build measurable customer success plans
Onboarding & Implementation
- Lead technical onboarding for new enterprise customers, from initial setup through full integration
- Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling
- Build repeatable onboarding playbooks, scripts, and automations that reduce time-to-value
Technical Troubleshooting
- Investigate and resolve integration, configuration, and compatibility issues
- Respond to customer issues in dedicated Slack channels
- Use logs and telemetry to identify root causes and document fixes
- Escalate to Engineering when needed and follow through to resolution
Product Enablement
- Run discovery conversations to understand customer goals and use cases
- Translate complex product capabilities into practical, developer-friendly guidance
- Conduct architecture reviews and security posture assessments
- Deliver workshops, office hours, and deep-dives that drive adoption
Customer Advocacy
- Bring technical feedback and field intelligence back to Product and Engineering
- Surface patterns that inform roadmap priorities
- Contribute documentation and internal tooling to scale the Technical Success practice
What You'll Bring
- 4+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)
- 2+ years of experience being the dedicated point of contact for customers with an emphasis on quarterly health checks and success
- Background in Socket's key product areas: Application Security, DevSecOps, package managers, or open-source ecosystems OR Linux systems administration, networking, firewalls, and Docker
- Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.)
- Ability to read and reason about code (JavaScript, Python, TypeScript)
- Familiarity with APIs, webhooks, and SaaS integration patterns
- Comfort troubleshooting in production environments alongside engineering teams
- Clear written and verbal communication with developers, security practitioners, and executives
- Willingness to travel for customer and company meetings as needed
Nice to Have
- Experience managing large enterprise accounts with complex technical environments and dependency ecosystems
- Experience with SCA, dependency management, or security scanning tools
- Contributions to open-source projects
Tools You'll Use
Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana
Our Interview Process
- Informational call with someone from our Talent team
- Virtual face-to-face with technical leadership
- Virtual face-to-face with a peer
- Presentation
- Final interview with our Founder & CEO
- References
- Decision
Hiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.
Benefits
Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
- Market competitive salary bands
- Meaningful equity program
- Comprehensive health benefits for you and your family (99% coverage)
- Flexible time-off, holidays, and winter shutdown to rest & recharge
- Paid parental leave
- Remote-first, with quarterly team off-sites
At Socket, we
- Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
- Move with urgency and focus: We prioritize swift, decisive action.
- Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
- Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
- Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
- Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.
Frequently Asked Questions
Is this role fully remote or office-based?
What countries are eligible for this position?
Does this role carry a sales quota or revenue target?
What technical background is required for this role?
What does the interview process look like at Socket?
