Epic Senior Clinical Apps Associate - BCM Career in Columbus
Career & Market Insight
Role Level & Market Context: "Senior Clinical Applications Associate" in Epic-focused healthcare IT typically commands $85,000–$115,000 annually in major US markets, with Texas salaries often trending slightly lower than coastal equivalents. The absence of a posted salary is a minor yellow flag — ask directly about compensation bands during screening.
Skills You'll Build: This role deepens expertise in Epic Cadence, MyChart, Hello World, and Campaigns — a specialized and high-demand niche. Epic-certified professionals consistently command premium salaries, and experience with patient engagement platforms is increasingly valued as health systems invest in digital front door strategies.
Career Trajectory: Strong stepping stone toward Epic Principal Trainer, IT Project Manager, or Director of Digital Health roles. Cross-functional collaboration with clinical, revenue cycle, and access teams builds a well-rounded healthcare IT profile that opens doors beyond pure build/configure roles.
Green Flags:
- Baylor College of Medicine is a well-respected academic medical center — strong institutional brand for your resume.
- Focus on emerging Epic modules (Hello World, Campaigns) puts you ahead of the curve in patient engagement technology.
- Remote-within-Texas option offers work-life flexibility without full office requirements.
Red Flags to Probe:
- No benefits or compensation details disclosed in the posting.
- Employee bears travel costs for required Houston meetings — clarify frequency before accepting.
- No mention of professional development budget or Epic recertification support.
The Senior Clinical Applications Associate provides technical and operational support for Epic applications supporting patient engagement, access, and digital front door capabilities at Baylor College of Medicine. This role partners with Access leadership and operational stakeholders to design, implement, and optimize Epic functionality that improves patient communication, scheduling access, and engagement outcomes. The position focuses on development and support of engagement platforms such as Hello World and Campaigns, with an emphasis on enhancing patient acquisition, retention, and digital adoption across clinical, access, and revenue cycle workflows.
The Senior Clinical Applications Associate will work primarily with the Epic Cadence, MyChart, and Ambulatory applications. This role is cross-functional to support Patient Engagement. The Department of Information Technology at Baylor College of Medicine provides technology services, support, and partnership in delivering key values to the mission of Baylor College of Medicine.
We will consider highly qualified candidates to work remotely within the state of Texas. Employees will be required to attend work-related meetings in Houston occasionally; travel for these meetings will be at the employee's expense.
Job Duties
- Leads development and optimization of Hello World and Campaigns to support patient engagement strategies.
- Designs and manages outreach campaigns.
- Supports and enhances digital front door capabilities, including:
- Partners with Access leadership to align Epic functionality with operational priorities.
- Analyzes campaign and engagement performance and recommends optimization strategies based on results.
- Provides application analysis, configuration, and support for Epic platforms supporting patient engagement, access, and communication workflows, in alignment with organizational priorities.
- Designs, builds, tests, and maintains system configuration that supports patient engagement and access capabilities.
- Configures and supports Epic engagement platforms (including Hello World and Campaigns) to enable targeted outreach.
- Develops and optimizes workflows that improve patient access, provider visibility, and digital front door experiences, including integration with tools such as Provider Finder.
- Partners with clinical, access, revenue cycle, and operational stakeholders.
- Manages enhancements and small-to-medium projects related to patient engagement and access workflows, including coordination across IT and operational teams.
- Performs application monitoring, reporting, and analysis to evaluate engagement performance and access-related metrics and recommends improvements.
- Participates in operational support activities.
- Maintains system configuration, build documentation, and testing practices to support upgrades, enhancements, and system stability.
- Collaborates with other application teams to support cross-functional workflows and integrations across Epic modules.
- Performs other job-related duties as assigned.
Minimum Qualifications
- Bachelor's degree. Four years of relevant experience may substitute for degree requirement.
- Four years of relevant experience.
Department-Specific Requirements
- Experience in Epic Cadence.
Preferred Qualifications and Skills
- Epic Certification in Cadence or MyChart.
- Hello World badge.
- Experience with Hello World, Campaigns, or similar engagement/outreach tools.
- Experience supporting patient access workflows, scheduling, or digital engagement initiatives.
Work Authorization Requirement:
This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.
Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.
Frequently Asked Questions
Is this job fully remote or does it require working on-site?
Is visa sponsorship available for this position?
What Epic certifications or credentials are preferred for this role?
What is the minimum experience required to apply?
What Epic modules will this role primarily work with?
