Customer Support Rep at Veriswap - Grow into Ops in Columbus
Career & Market Insight
This Customer Support Representative role at Veriswap offers a clear entry point into a growing niche marketplace, with an explicit career progression path to Level 2 support and specialist roles — a genuine green flag for early-career candidates.
Compensation: The posting claims "top-of-market" pay but provides no figures. For remote customer support roles, market rates vary widely: $10-$18/hour for entry-level global remote roles, and up to $20-$28/hour for experienced US-market-aligned positions. Candidates should push for specific numbers during the interview process.
Skills You'll Develop:
- Zendesk proficiency — a highly transferable CX tool used across thousands of companies.
- SOP development and process documentation — valuable for stepping into operations or team lead roles.
- Bug reporting and cross-functional collaboration with tech and logistics teams.
- KPI-driven support workflows (12+ tickets/hour metric builds speed and efficiency discipline).
Culture Signals: The language — "best of the best," "speed is king," "competitive greatness" — signals a high-performance, fast-paced startup culture. This suits ambitious self-starters but may not appeal to those preferring a slower-paced environment. The team appears lean and early-stage.
Green Flags: Global remote team, explicit promotion path, niche market (sports cards are a multi-billion dollar industry with strong collector loyalty).
Red Flags: No salary transparency, vague team size, and high hourly ticket volume could indicate pressure-heavy conditions. Ask about average ticket complexity and support coverage hours before accepting.
Headquarters: Philippines
About Veriswap
Veriswap is a barter marketplace for sports cards. We're a team of high-performers on a mission to allow collectors to trade sports cards anytime, anywhere. We care deeply about customer satisfaction, so we need your help ensuring smooth functioning across various aspects of our marketplace. If you're passionate about helping collectors, and want to see your work make a direct impact in tens of thousands of collectors' lives — we'd love to have you join our mission!
Who We're Looking For
Someone who embodies our core values:
- Competitive greatness
- Unimpeachable character
- Speed is king
You will be part of a global team of support specialists, reporting into the Customer Support Team Lead. This is a great opportunity if you care genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful. There is great growth potential within the role, with opportunities to progress into a Level 2 support function, as well as a number of specialist roles within the company.
Day-to-Day Responsibilities:
- Promptly respond to a minimum of 12 customer support emails per hour on Zendesk, covering: order statuses on customer shipments, questions on how to use Veriswap, and customer complaints.
- Identify customer support bottlenecks and propose systematic solutions that can be formalized into SOPs.
- Communicate shipment requests to the logistics team to ensure timely delivery of packages.
- Report any bugs in the operational flow for the tech team to fix.
At Veriswap, You'll Enjoy:
- Top-of-market compensation: Because our team is only comprised of the best of the best, we pay at the very top of market.
- World-class team: From engineering, to product, to operations, we hire only the best of the best.
To apply: https://weworkremotely.com/remote-jobs/veriswap-customer-support-representative
Frequently Asked Questions
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