Client Success Manager - Growth & Leadership Role in Columbus
Career & Market Insight
This Client Success Manager role sits at the intersection of account management, team leadership, and consultative sales — a solid combination for professionals building a CSM career track. The 25% upgrade commission adds a revenue-generation dimension that goes beyond typical CSM roles, giving you exposure to upselling and retention metrics valuable in any SaaS or services environment.
Compensation context: The $40K base is below market for a CSM with management responsibilities — industry benchmarks for this level typically range from $55K–$80K in the US. Total compensation with commission could reach $52K–$64K, which is still on the lower end, especially given the team management component. Candidates should weigh the mission-driven culture and advancement opportunities against the compensation gap.
Skills you'll develop:
- Client retention and churn prevention strategies
- Team management and performance accountability
- Video testimonial capture and content-driven client advocacy
- Zoom-based relationship management at scale
Green flags: Immediate benefits, clear commission structure, stated leadership advancement paths, and a tightly-knit mission-driven culture can offer strong job satisfaction for the right candidate.
Red flags: 90-day probation before PTO, 365-day wait for 401(k) match and profit sharing, and a lower-than-market base salary suggest the company prioritizes long-tenured loyalty over immediate reward. The niche industry (upper cervical chiropractic) limits direct transferability of domain expertise, though CSM and leadership skills remain broadly valuable.
Headquarters: Southern California
URL: https://ucmpracticegrowthsystems.com/
NOTE: Applicants MUST read this entire job posting and complete all steps outlined below to be considered for this position.
Our Mission:
At UCM Practice Growth Systems, we're not just a consulting agency; we're a team on a mission. Dedicated to the glory of God, we aim to bring hope and healing to sick and suffering people through our partnership with upper cervical chiropractors.
Your Role in Our Mission:
We are looking for a passionate, energetic, people-oriented leader to serve as a Client Success Manager. This role combines relationship-building, client success support, and management responsibilities. You will work closely with our Director of Client Success, the client success team, and the UCM leadership team to coach clients in our success principles, support their teams, perform review calls via Zoom, capture happy client video testimonials, and encourage upgrades and referrals. If you love connecting with people and seeing them grow — this role may be perfect for you.
Who We Are Looking For:
- High energy personality (energetic, relational, outgoing, warm)
- Hungry, driven, and eager to grow within a results-oriented & impactful team
- US based, preferably in the Central or Eastern Time Zones
- Experience in client success, account management, or sales
- Positive experience with Chiropractic (Upper Cervical experience is a strong plus)
- Strong communication skills, reliability, and ability to represent our brand professionally
- Experience leading, managing, and holding team members accountable to results
Key Responsibilities:
- Lead client review calls daily (including preparation and data gathering for calls)
- Manage the client success team and drive great results
- Bring energy, enthusiasm, and relational strength to every interaction
Compensation & Benefits:
- $40,000 USD base annual starting salary
- 25% commission on all upgrades ($1,000–$2,000 USD/month potential)
- Upper Cervical Chiropractic Care 100% reimbursed immediately
- Major Medical Policy Health Insurance — company pays 50% of monthly premiums immediately
- Various Professional & Personal Development Training Opportunities immediately
- Paid time off after 90-day probationary period
- Complimentary attendance in Financial Peace University after 180 days of employment
- Monthly Profit Sharing Bonuses after 365 days of employment
- 401(k) with 4% match after 365 days of employment
- Opportunities for advancement in leadership and management
- Work within a Christ-centered, mission-driven organization
Employment, Payroll, and Work-Location Requirements:
Applicants must be eligible to be employed directly through UCM Practice Growth Systems' existing U.S. payroll and benefits programs.
UCM Practice Growth Systems is unable to:
- Sponsor employment visas or work authorization
- Establish foreign payroll or a foreign legal entity
- Hire through an international employer-of-record service
- Provide country-specific benefits, tax administration, or employment arrangements
- Make exceptions to the eligibility requirements established by our payroll and benefits providers
Candidates residing outside the United States must be legally permitted to work from their country of residence and must disclose their country and region of residence during the application process. Employment is contingent upon confirmation that the candidate's location is supported by the company's payroll, insurance, benefits, and employment arrangements.
Applicants must also be consistently available during Central or Eastern Time Zone business hours.
Flexible Hours:
Monday, Wednesday, Thursday, Friday: 8 AM–5 PM Eastern or 9 AM–6 PM Eastern
Tuesdays: 11 AM–8 PM Eastern
60-minute lunch each day.
Meet the UCM Team at https://uppercervicalmarketing.com/upper-cervical-marketing-team/ and Explore Our Core Values at https://uppercervicalmarketing.com/about-us/.
How to Apply:
Are you ready to step into a role where your work truly matters? If you share our dedication to bringing hope and healing to sick and suffering people for the glory of God, follow the link below:
To apply, go to https://talent.ucmpracticegrowthsystems.com/application-csm-wwr
Hours: Full-time remotely
Job Type: Full-time
Expected hours: 40 per week
Language: English (Required)
Frequently Asked Questions
Is this role fully remote or do I need to come into an office?
Can I apply if I live outside the United States?
What is the total compensation potential for this role?
When do benefits like PTO and 401(k) become available?
Do I need experience in chiropractic or healthcare to apply?
