Healthcare Customer Service Rep at Teleperformance in Columbus
Career & Market Insight
This role is an entry-level healthcare customer service position at Teleperformance (TP), one of the world's largest BPO (Business Process Outsourcing) companies with 500,000+ employees globally. It's a solid stepping stone for those entering the healthcare support or customer service field.
Compensation: No salary is listed, which is a minor red flag. Entry-level remote customer service roles at large BPOs typically pay $14–$18/hr in the U.S. market. Tennessee and Michigan tend to have lower costs of living, which helps, but compensation at BPOs is generally below market for tech-adjacent companies.
Skills you'll develop:
- Healthcare industry knowledge and HIPAA-adjacent compliance awareness
- Multi-channel customer communication (phone, email, chat, social)
- De-escalation and conflict resolution
- CRM and web-based ticketing systems
Career signals: TP promotes internal mobility and career advancement, making this a reasonable entry point if you want to grow into healthcare operations, team leadership, or account management. The company's scale means structured training and defined processes, though this also means limited autonomy for high performers.
Green flags: Comprehensive benefits package (medical, 401k, EAP), military-friendly employer, inclusivity focus. Yellow flags: No salary transparency, shift-based scheduling, and high-volume BPO environments can be stressful. Ideal for candidates building a healthcare or customer service career foundation.
Headquarters: Florida, United States
URL: https://careers.teleperformanceusa.com/
This position will be based in the state of Tennessee. Hires must reside within the state of Tennessee.
As a Healthcare Customer Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.
Currently, employment is restricted to residents of the following states: TX, TN, PA, MI, FL
About TP
TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.
Benefits of Working with TP
TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.
We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, health and personal time off (HPT), and leave programs as eligible.
We offer benefits and tools to help team members and their families plan for their financial future, including competitive 401(k) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.
Career Growth and Culture
At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.
TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.
Equal Opportunity Employer
TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you require reasonable accommodation during the application process, please contact us at 877-877-3944. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.
Application Deadline: Ongoing until positions are filled. Please click apply to start your application.
For other opportunities, please visit the TP Careers site at https://www.tp.com/en-us/careers.
Your Responsibilities
Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
- Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing of payments
- Track all call-related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
Qualifications
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and general knowledge of Windows-based systems
- Customer service and/or sales experience preferred
- College degree preferred but not required
Work from Home Requirements
- Internet Requirements:
- A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download / 10 Mbps upload, ISP latency under 50ms)
- Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
- Proof of internet speed required
Key Competencies
- Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
- Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
- Communication: Outstanding communication, listening, and analytical skills.
- Organizational Skills: Strong organizational and problem-solving skills.
- Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
- Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
- Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
- Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.
Frequently Asked Questions
Can I apply if I live outside of Texas, Tennessee, Pennsylvania, Michigan, or Florida?
Is this a fully remote position?
What is the salary for this Healthcare Customer Support Specialist role?
What experience do I need to qualify for this role?
What benefits does Teleperformance offer for this role?
