Entry-Level Customer Service Role at Thrifty Exeter in Columbus
Career & Market Insight
This entry-level Customer Service Agent role at Thrifty offers a solid foundation for a career in customer operations, account management, or logistics. No prior experience is required, and full training is provided — making it an accessible starting point for recent graduates or career changers.
Work-life balance signals are mixed: the 40-hour week plus Saturday rota indicates a traditional, structured schedule with limited flexibility. However, holiday allowance growing from 22 to 27 days is a meaningful benefit for work-life balance over time.
Skills developed here include:
- Inbound and outbound call handling — foundational for any customer-facing career
- CRM and in-house system proficiency — transferable to tech and SaaS environments
- Complaint resolution and National Account management — valuable for B2B account executive paths
- Multi-tasking under pressure in a fast-paced environment
Company signals: Thrifty is the UK's largest privately-owned vehicle leasing company with 81 locations, suggesting a stable, established employer with genuine growth opportunities. The "family business" framing implies a close-knit culture but may also mean slower progression compared to a high-growth startup.
Green flags: onsite gym, funded social events, discounted car hire, and Cycle to Work scheme show genuine investment in employee wellbeing. Watch out for: no salary is advertised, so be sure to clarify compensation at interview against UK customer service benchmarks (typically £22,000–£26,000 for Exeter).
Job Title: Customer Service Agent
Location: Exeter Head Office – Full Time
Hours: 40 hours Monday–Friday + Saturday shift rota
Benefits:
- 22 days holiday, increasing to 27, plus bank holidays
- Free onsite parking
- Free onsite gym
- Company pension scheme
- Employee discount scheme
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
The Role:
You will be a valued member of a team, providing support through a variety of communications, accurate recording of data and various tasks that impact on our services, taking inbound and outbound calls from our branches and customers. You will be creating an exceptional experience for customers, whilst building trusting relationships and handling queries with confidence to provide all National Account customers with a dedicated vehicle hire reservation service.
No prior experience is necessary — full training will be given.
This is an office-based role. The candidate will be required to work 40 hours per week as well as Saturdays on a rota basis.
Responsibilities:
- Provide outstanding customer service and exhibit excellent communication skills when interacting with clients
- Regularly monitor personal and team inboxes and respond to emails
- Ensure all customer complaints are resolved to the customer's satisfaction
- Process data accurately using a variety of in-house systems
- Answer calls and promptly resolve any requests or queries
The Candidate:
- Happy to work independently as well as part of a team
- Excellent communication skills
- Strong organisational skills and attention to detail
- Ability to multitask
- IT literate
About Us:
Thrifty is the largest privately-owned leasing company in the UK, with 81 locations nationwide. Our Head Office is the central hub of our operations, and we are searching for an exceptional Customer Service Agent to join our team.
As one of the leading rental companies in the UK, we owe our success to a comprehensive fleet and a commitment to excellent customer service. With our growth comes exciting opportunities to become part of our family business, where our people remain at the heart of everything we do.
Shape the future with us — APPLY NOW and join our team!
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Frequently Asked Questions
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