Account Manager at Acquia | SaaS Career Growth Role in Columbus
Career & Market Insight
Compensation vs. Market: The OTE of $100K–$110K is at the lower-to-mid range for a SaaS Account Manager in the US. Industry benchmarks for similar roles at DXP/martech companies typically sit between $110K–$140K OTE, so this may be slightly below market, particularly in high-cost cities. Candidates should factor in the variable comp component and negotiate accordingly.
Skills You'll Develop: This role builds high-value, transferable B2B SaaS skills — renewal management, upsell/cross-sell motions, Quarterly Business Reviews, and CRM hygiene. Experience with the Drupal/DXP ecosystem is a niche differentiator in the growing digital experience platform market.
Career Trajectory: Account Manager at Acquia is a solid stepping stone toward Senior AM, Strategic Account Executive, or Customer Success Manager roles at larger martech or SaaS companies. Acquia's positioning as a market leader provides brand credibility on a resume.
Green Flags:
- Great Place to Work-Certified — signals positive internal culture
- Flexible "take it when you need it" PTO policy is a genuine work-life balance plus
- Exposure to AI tooling signals forward-looking culture
Yellow Flags:
- High account volume management can lead to burnout — clarify portfolio size in interviews
- Compensation appears slightly below market; variable comp structure should be fully scoped
- No explicit mention of remote policy — confirm before accepting
About Acquia
Acquia empowers the world's most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.
Headquartered in Boston, MA, Acquia is a Great Place to Work-Certified™ company, is listed as one of the world's top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!
Career Exploration at Acquia
Our recruitment process is designed to empower you in making the most informed decisions. Acquia is committed to providing an inclusive, transparent, efficient, and educational interview experience that cultivates exploration into career opportunities at Acquia.
You will discover the opportunity to grow your career here and learn from a global team that empowers you to exceed boundaries and achieve the extraordinary.
Responsibilities
- Drive customer retention and identify expansion opportunities
- Guide customers through onboarding of products and services
- Build strategic level customer relationships and own customers' success with Acquia platform services
- Maintain control of account direction and strategy
- Host Quarterly Business Reviews to identify risk and opportunities with customers
- Build expansion pipeline by pairing targeted outbound outreach and strategic account planning with collaborative channel partner co-selling
- Exceed quarterly renewal and net renewal goals
- Partner with internal resources to resolve customer escalations or operational issues
- Coordinate with business users and procurement to ensure timely renewals
- Update and maintain Sales database weekly
Required Qualifications, Skills & Experience
- Proven track record of retaining & growing complex relationships including closing the renewal and identifying upsell / cross-sell opportunities
- Has owned & exceeded a quota
- Experience with running a high volume of accounts
- 2 years working in an account management role
- Ability to manage multiple systems at once
- Strong forecasting and analytical skills
- Energetic, smart, dynamic, and strategic
- Ability to work effectively within a dynamic, fast-paced and ever-changing environment
- Good communicator with the ability to articulate a strong value proposition
- Meticulous attention to detail and high level of accountability are imperative
- Self-starter who can set and manage priorities
- Strong teamwork, communication & cross-group collaboration skills
- Must be able to proactively drive accounts and resolve customer escalations with minimal oversight
- Bachelor's degree is required
We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals.
Benefits
Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!
Compensation
The salary structure results in On-Target Earnings (OTE) ranging from $100,000 to $110,000. Final compensation will be commensurate with your experience and will be determined by a variety of factors, including city of residence, relevant skillset, and job-related knowledge. This role is also eligible for variable compensation.
Acquia is an equal opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veterans status or any other protected status or characteristic under federal, state or local law unrelated to the ability to perform the job.
Frequently Asked Questions
Is the Account Manager role at Acquia fully remote?
What is the compensation for this Account Manager position?
How much experience is required for this role?
What products will I be managing accounts for?
Does Acquia offer flexible time off?
