Operations Specialist at Proof - Legal Tech Career in Columbus
Career & Market Insight
This Operations Service Specialist role at Proof is an entry-to-mid-level position suited for professionals breaking into legal tech or transitioning from customer operations or legal support backgrounds.
Compensation context: The $41,600–$45,760 annual range (hourly basis) is below market for operations specialists in the US, where the median sits around $50,000–$60,000. However, the overtime eligibility and bonus plan can supplement base pay. This is likely a junior-tier role.
Skills you'll develop:
- Legal tech platform operations and SLA management
- Cross-functional communication and stakeholder management
- Process analysis and operational improvement — transferable to ops analyst or ops manager roles
- Customer/partner success skills relevant to SaaS and marketplace companies
Culture signals: Proof (formerly Notarize) is a Series-C-stage startup in a growing legal tech niche with 10%+ sustained growth. The language around "fast-paced," "organizational change," and cross-training suggests a lean team where employees wear multiple hats — good for learning, but potentially high-pressure.
Green flags: Remote-first, full benefits for a non-exempt hourly role, equipment provided, and a company with clear market traction.
Red flags: Strictly structured 9–5 hours with no schedule flexibility, below-average base pay for the US market, and the role appears fairly task-oriented rather than strategy-focused — lateral growth may be limited without proactive escalation into team lead tracks.
Location: Remote — Western United States (Mountain or Pacific time zone preferred)
About Us
We're Proof, a high-growth company in the legal tech industry founded in 2017. We've built a best-in-class legal services platform used by thousands of law firms with a sustained average growth rate of over 10%. Our marketplace platform helps law firms and pro se parties access more efficient, transparent, and accessible legal services that are not traditionally available to everyone. Our primary services are Service of Process and E-Filing. We currently support over 3,000 law firms throughout the US and countless pro se parties.
We welcome people from all backgrounds who seek the opportunity to help build a future where access to legal services is readily available, affordable, and efficient. Work with us if you have the curiosity, passion, and collaborative spirit to achieve fundamental change in an outdated industry.
About the Role
As an Operations Service Specialist on the Operations team, you will work closely with our teams to ensure a smooth and accurate experience for both our server partners and our clients.
Key Responsibilities
- Respond to independent server partner and client questions, concerns, and feedback via chat to deliver quality service
- Ensure the successful completion of platform jobs through dedicated timelines and prompts that ensure service-level agreements
- Adapt quickly in a fast-paced environment where you will actively participate in and influence organizational change and improvements
Core Objectives
- Lead with empathy to drive a high standard of service quality
- Ensure successful completion of platform tasks, delighting both clients and providers
- Implement tailored quality policies and adapt swiftly in a fast-paced environment
- Collaborate internally to enhance user experience and contribute to market growth
What You Will Do
- Exercise best judgment to provide clear and professional written communications to independent service partners and clients on our platform
- Work in a support role, cross-training for similar positions as needed
- Be the voice of the customer
- Consistently create an exceptional experience with each contact
- Observe, review, and analyze processes to identify inefficiencies, and work with a Team Lead and co-workers in similar roles for areas of improvement
- Cultivate success through managing efficient operations and user experience
- Identify, solve, and escalate platform issues and opportunities
Qualifications
- 1+ years of professional work experience in the service of process industry or a related field (consulting, operations, strategy)
- Accustomed to documenting your work as you go and communicating with a cross-functional audience
- Strong collaboration and partner management skills — building deep, trust-based relationships with independent contractor server partners
- Strong time management, organization, communication, and administrative skills
- Ability to prioritize and execute on multiple projects within stated deadlines
- Experience with high-volume workload
- Experience in legal and/or real estate background preferred
- A full 8 hours of actual work time (excluding lunch breaks) is expected each workday (9am–5pm local time)
Compensation
- Anticipated compensation range of $41,600–$45,760, paid on an hourly basis and eligible for overtime earnings
- Eligible to participate in company bonus plan
Benefits
- Full-time, remote, hourly position
- Medical, dental, vision, disability insurance, and 401(k) available
- Flexible time off (paid planned and sick time, and paid holidays)
- Equipment provided
E-Verify
This company participates in E-Verify. For more information, view the Participation and Right to Work Posters.
Frequently Asked Questions
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