NetSuite ERP Manager Role | $144K–$173K + RSUs in Columbus

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams unified visibility so they can see, understand, and act on all their disparate data, wherever it lives. Customers including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X.

We're scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that's okay. If this role excites you, we'd love you to raise your hand for what could be a truly career-defining opportunity.

The Opportunity:

The Finance Systems team is seeking an experienced NetSuite Systems Manager with strong functional and IT support experience to join the team. In this individual contributor role, you will be responsible for administration, configuration, and support for our NetSuite ERP system and associated Finance Business Systems. Additionally, you will be a Finance Systems thought leader and champion of best IT/functional practices, IT General controls, and process improvement automation. Reporting directly to the Sr. Director of Finance Systems, you will collaborate closely with Business Application, Sales Operations, IT, and the Finance team. This position is 100% remote.

What You'll Be Doing:

NetSuite System Administration

• Own day-to-day operations of NetSuite and other Finance Business Systems, including hands-on user support and troubleshooting.
• Administer and support the NetSuite ERP system, focusing on Financial, Advanced Revenue Management (ARM), and Zone Billing modules.
• Perform system configuration, customization, upgrade, and maintenance along with compliance in change management, ITGC, and SDLC processes.
• Develop and maintain workflows, custom fields, and scripts.
• Manage NetSuite integrations with other business systems.
• Oversee user access management, SOD Reviews, and annual/quarterly review processes to resolve segregation of duties conflicts.
• Oversee governance, change management, and end-to-end maintenance including general ledger accounts, cost centers, products, and any other structures to support stakeholder reporting needs. Manage ticketing system for tracking open cases/change requests to resolution.
• Optimize system settings, workflows, and customizations for maximum efficiency.
• Ensure data integrity and compliance with SOX regulations.
• Provide training and support to end-users.

Program Management

• Manage and configure finance transformation projects focusing primarily on the order-to-cash cycle, encompassing Lead/Opportunity, Contract Management, Quoting/CPQ, Order Management, Revenue Recognition, Billing, Credit, Collections/Disputes, and Cash Application processes.
• Collaborate with cross-functional teams such as Sales, Legal, Engineering, Finance, and IT to gather requirements and implement solutions that enhance business processes.
• Identify, scope, and prioritize projects based on business needs. Develop detailed project plans including approach, timelines, milestones, and resources, ensuring on-time and within-budget delivery.
• Define data-driven frameworks and processes to identify, measure, and manage program success, focusing on business value and benchmarking.
• Ensure procedures, processes, and proper change controls are followed on all production changes and implementation projects.
• Work with Sales Operations and Business Application teams on system enhancements.

Dashboard Creation and Reporting

• Utilize NetSuite's native tools and Grafana dashboards to create high-performing dashboards tailored to Finance needs.
• Develop reports and visualizations to provide actionable insights from finance data.

What Makes You a Great Fit:

• Bachelor's Degree or higher in Computer Science, Information Technology, Accounting, Finance, or a related field.
• 6+ years of progressive experience as a Finance System Administrator with NetSuite and financial systems tools such as Zip, Avalara, Expensify, etc.
• Hands-on IT support experience, including troubleshooting and resolving functional and technical issues.
• Experience with data migration, data mapping, and data integration within NetSuite, including the Advanced Revenue Management (ARM) module, Zone and Company Billing modules, and Salesforce integration.
• Administrator-level knowledge of privileged access, content groups, multiple charts of accounts, dynamic approval chains, custom objects, tax codes, tolerances, custom workflows, supplier configuration, and report building.
• Knowledge of ITGCs and experience working in SOC, ISO, and SOX compliant environments.
• Demonstrated experience integrating accounting systems with Salesforce/SFDC, ideally including CPQ, and experienced-level proficiency with NetSuite Advanced Revenue Management (ARM).
• Experience with project management concepts and tools such as GitHub, Monday.com, and Miro.
• Sharp analytical skills coupled with the ability to troubleshoot complex system issues.
• Knowledge of core accounting processes such as order to cash, procure to pay, and record to report.
• Highly motivated with the ability to work in a rapidly changing global and remote environment.
• Works well both in a team environment and independently.
• Excellent communication skills with the ability to speak cross-functionally.

Compensation & Rewards:

In the United States, the base compensation range for this role is $144,000 – $173,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes — RSUs help us stay aligned and invested as we scale globally.

*Compensation ranges are country-specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process.

Why You'll Thrive at Grafana Labs:

• 100% Remote, Global Culture – As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person Onboarding – We want you to thrive from day 1 with your fellow new 'Grafanistas' to learn all about what we do and how we do it.
• Balance is Key – We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

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