Retention Analyst Role at Capgemini - Insurance Analytics in Columbus
Career & Market Insight
This Customer Retention Analyst role at Capgemini, serving a top-5 U.S. P&C insurer, sits at an interesting intersection of data analytics, product strategy, and insurance domain expertise — a combination that is increasingly in demand.
Compensation: No salary is disclosed, but mid-level analytics roles at multinational BPO/consulting firms in Mexico typically range from MXN $35,000–$65,000/month depending on experience. Capgemini's reputation and the client's scale suggest competitive local-market pay plus the performance bonus is a meaningful upside.
Skills developed:
- Insurance-specific analytics (P&C, retention modeling) — a niche that commands premium pay globally
- Power BI and data storytelling — consistently among the top 5 most in-demand data skills
- Agile product management and roadmapping — transferable to product analyst or PM career tracks
- U.S. insurance market knowledge — valuable for roles at insurtech firms worldwide
Green flags: Capgemini is a Fortune 500-scale employer with structured L&D, real career ladders, and global mobility. The client-facing nature of this role builds cross-cultural communication skills (English fluency required), which accelerates career growth.
Watch for: Consulting/BPO environments can mean high workloads during client deliverable cycles, and retention analytics roles can sometimes feel siloed. Candidates should clarify the team size and growth path into senior analyst or product manager roles during interviews. The requirement for both retention analytics AND product strategy/roadmapping competencies suggests a broad scope — ideal for generalists, but potentially stretched thin.
Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Our Client is part of one of the largest Insurance Groups in the world.
This role is responsible for obtaining and evaluating data that supports customer retention initiatives. The analyst will analyze information using data and support the retention leader in creating monthly retention report-outs.
Location: México
Requirements
- Fluent English skills
- Minimum 3 to 6 years of relevant work experience
- Bachelor's degree required (Analytics)
- Experience in Customer Retention processes
- Experience in Insurance Companies is preferable
- Product Development and Innovation: Continuous improvement and development for new and existing products, technology, or services from concept through to production. Considers the user experience and processes, and applies this knowledge to advocate for the user at every stage of the product life cycle.
- Product Strategy and Roadmapping: Coordinates inputs from customers, developers, market, and competitive information and translates them into product development efforts. Develops profitable short and long-term strategies by ownership of product composition, appetite exposure management, and eligibility refinement.
- Market Research: Conducts research into market and industry trends, target user base, and competing products. Identifies opportunities for growth and anticipates potential threats to the product's success.
- Product and Industry Knowledge: Demonstrates a solid grasp of property and casualty insurance knowledge including product composition, coverages and exposures, rating methodology, and general underwriting philosophy.
- Project Management: Follows an agile development process to conceive, plan, develop, iterate, launch, and evaluate new products, pricing, and/or contract changes. Provides direction, delegates, and removes obstacles to get work done. Develops prototypes, tests minimum viable product, and adjusts approach based on feedback. Communicates timeframes, project status, announcements, rollouts, and change management including communications.
Other Critical Skills
- Data Analytics – Intermediate
- Customer Experience – Intermediate
- Retention Reporting – Intermediate
- Communication – Intermediate
Software / Tool Skills
- Power BI – Intermediate (4–6 Years)
- Excel – Intermediate (4–6 Years)
- PowerPoint – Intermediate (4–6 Years)
Benefits
This position comes with a competitive compensation and benefits package:
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast-evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms. The Group reported €22.5 billion in revenues in 2023.
Frequently Asked Questions
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