Deployment Strategist at ElevenLabs - AI Career Growth in Columbus

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses — from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors include Andreessen Horowitz, ICONIQ Growth, and Sequoia. We've raised $781M in funding with a last valuation of $22B.

We have expanded from voice into three main platforms:

• ElevenAgents — enables businesses to deliver seamless and intelligent customer experiences, with integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
• ElevenCreative — empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
• ElevenAPI — gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team — builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

How We Work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
• Impact not job titles: We don't have job titles. Instead, it's about the impact you have. No task is above or beneath you.
• AI first: We use AI to move faster with higher-quality results — across engineering, growth, and operations.
• Excellence everywhere: Everything we do should match the quality of our AI models.
• Global team: We prioritize your talent, not your location.

What We Offer

• Innovative culture: Be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible.
• Growth paths: Countless opportunities to drive impact beyond your immediate role and responsibilities.
• Learning & development: Annual discretionary stipend for professional development.
• Social travel: Annual discretionary stipend to meet up with colleagues, however you choose.
• Annual team offsite: The entire team comes together in a new location each year — past offsites have included Croatia, Italy, and Cancún.
• Co-working: Monthly co-working stipend if you're not located near one of our main hubs.

About the Role

As a Deployment Strategist, you'll work as part of a driven and creative team of Forward Deployed Engineers, Go-to-Market professionals, Product Engineers, and other Strategists to deploy ElevenAgents — our enterprise AI platform — against the challenging problems our customers face. Your mission is to synthesize disconnected streams of thought into a cohesive understanding of the most important problems, existing workflows, product needs, user motivations, and potential impact.

No two days are the same, but as a Deployment Strategist you can expect to:

• Meet with strategic customers to deeply understand their AI transformation goals and locate their biggest pain points, particularly around customer-facing and operational workflows powered by AI agents.
• Own flagship deals end-to-end — from identifying the right use case to structuring commercial terms (including outcome-based pricing, license fees, and implementation arrangements) and driving them to close.
• Embed yourself deeply inside strategic customers: act as a trusted partner with a provisioned account, spend meaningful time onsite, and own delivery outcomes as if you were part of their team.
• Identify high-impact use cases through close engagement with customer problems and workflows, and collaborate with Forward Deployed Software Engineers to bring them to life.
• Guide customers on best practices for deploying our products (e.g., ElevenAgents), including agent design, agent orchestration, and production readiness to maximize adoption and impact.
• Scope out potential applications in new industries and expand our AI solutions across different sectors globally.
• Present results and proposals to audiences ranging from technical teams to C-suite executives.
• Collaborate with Research teams to feed field insights back into ElevenLabs' platform and models, helping shape the roadmap.
• Build and deliver compelling demos of ElevenAgents and our broader AI technology to new and existing customers.
• Collaborate daily with customers' engineering and executive teams to ensure agents reach production and deliver measurable business outcomes.

Requirements

• 3+ years of experience working with customers in a technical capacity; direct enterprise customer experience preferred.
• Experience in product development, delivery, and change management.
• Commercial instinct: comfort engaging in deal conversations, structuring value propositions, and navigating enterprise sales cycles alongside GTM partners.
• Basic proficiency in Python and familiarity with API integration, sufficient to prototype, demo, and communicate credibly with engineering teams.
• Excellent communication and problem-solving skills; particularly the ability to simplify complex technical concepts and structure clear logic in pursuit of optimal solutions.
• A proven track record of taking ownership of complex, ambiguous projects and delivering results.
• Adaptability to work across different customer environments, industries, and technical use cases.
• Technical aptitude and familiarity with common LLM tooling and AI agent frameworks.
• Ability to creatively map enterprise use cases and workflows to AI systems.

Location

This role is remote-first and can be executed from anywhere in the United States. There is a preference for candidates based in New York or San Francisco, with the option to work from our office. Expect regular travel for customer onsites.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability, or other legally protected statuses.