Database Support Engineer at Supabase - PostgreSQL in Columbus

About Supabase

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.

About the Role

We're looking for an experienced, fluent Japanese-speaking Database Support Engineer to join our Support Team and help developers unblock complex issues, build more reliably, and get the most out of the Supabase platform. You'll work closely with customers and engineering, helping us improve product quality and developer experience based on real-world usage.

This role is ideal for someone who thrives in async, fast-paced environments and is excited about building developer tools that scale to millions.

What You'll Be Responsible For

• Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.

• Provide consultative, proactive advice to optimize workloads, avoid common pitfalls, and tailored advice to our most advanced users.

• Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with solid repro steps.

• Ask smart, targeted questions that turn incomplete reports into actionable cases.

• Communicate clearly and empathetically with customer users of all levels—especially during high-impact or time-sensitive situations.

• Spot patterns across tickets and recommend improvements to docs, tooling, and the product itself.

• Mentor junior team members and help raise the overall bar for support quality.

You Might Be a Good Fit If You

• Have 6+ years in technical support, backend engineering, SRE, or similar roles.

• Know PostgreSQL deeply—autovacuum behavior, WAL growth, long-running transactions, table bloat, and other internals.

• Are strong in high-performance SQL and query optimization.

• Are comfortable troubleshooting complex setups, including multi-tenant schema patterns.

• Can debug edge functions and understand distributed system behavior when failures get tricky.

• Have handled data migration issues (pg_dump/restore, schema drift, failed migrations) and know how to recover safely.

• Have hands-on experience with cloud hosting providers like AWS.

• Are comfortable in terminal and Linux environments.

• Thrive in high-volume situations and can form/test assumptions quickly.

Additional Requirements

• Must be a fluent bilingual Japanese/English speaker.

• Must have experience supporting complex technical products in Japanese with native speakers.

• Ideally located in Japan, but location is flexible as long as you can work during Japan business hours.

Japanese / 日本語

データベースサポートエンジニア

Supabaseは、開発者が開発者のために作ったPostgres開発プラットフォームです。データベース、認証、ストレージ、Edge Functions、リアルタイム機能、ベクトル検索を含む、完全なバックエンドソリューションを提供しています。すべてのサービスは緊密に統合されており、成長に対応できるよう設計されています。

経験豊富な日本語で対応可能なデータベースサポートエンジニアを募集し、サポートチームに参加していただきます。開発者の複雑な課題解決を支援し、より信頼性の高い開発を実現し、Supabaseプラットフォームを最大限に活用していただけるようサポートします。お客様やグローバルのエンジニアリングチームと密接に連携し、実際の利用状況に基づいて製品品質や開発者体験の向上に貢献していただきます。

このポジションは、非同期かつスピード感のある環境で力を発揮でき、数百万人規模で利用される開発者ツールの構築にやりがいを感じる方に最適です。

主な業務内容

• Postgres、認証、RLS、ストレージ、リアルタイム機能、Edge Functions、クライアントライブラリにまたがる高度な顧客課題の調査・解決

• ワークロードの最適化やよくある落とし穴の回避に向けたコンサルティング的かつ積極的なアドバイスの提供、および最も高度なユーザーへの個別対応

• バグの再現、根本原因の特定、回避策の提案、および確実な再現手順を伴うエンジニアリングチームへのエスカレーション

• 不完全な報告内容を対応可能な案件に変えるための、的確で的を絞った質問

• あらゆるレベルの顧客ユーザーとの明確かつ思いやりのあるコミュニケーション（特に影響度が高い、または緊急性の高い状況において）

• チケット全体からパターンを見出し、ドキュメント、ツール、製品自体の改善を提案

• ジュニアメンバーの育成、サポート品質全体の向上への貢献

追加要件

• 日本語・英語のバイリンガルであること

• 日本語の顧客を対象に、技術製品のサポートを行った経験があること

• 日本在住が望ましいですが、日本の勤務時間帯に対応できれば勤務地は柔軟に対応可能です

What We Offer

• Fully Remote

  We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.

• ESOP

  Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we're building together.

• Tech Allowance

  Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.

• Health Benefits

  Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family's health are important to us.

• Annual Off-Sites

  Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It's a highlight of our year.

• Flexible Work

  We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.

• Professional Development

  Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.

About the Team

Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.

• ~400 team members

• 60+ countries

• 20+ languages spoken

• Over $1B raised (including our $500M Series F)

• 540,000+ community members

We move fast, build in public, and use what we ship. If it's in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.