Customer Success Manager - ConTech SaaS Series B Growth in Columbus
Career & Market Insight
Career Development Signals: This role sits at the intersection of two high-demand domains — B2B SaaS customer success and construction technology (ConTech). The ConTech sector is experiencing rapid VC investment and digital transformation, making niche expertise here genuinely valuable for future roles.
Compensation Context: No salary is disclosed, but the posting references "competitive market-rate salary for a Series B company." US CSM roles at Series B SaaS companies typically range from $80,000–$130,000 OTE depending on location and experience level. Early equity is offered, which carries meaningful upside given Clearstory's stated revenue growth trajectory (doubling/tripling YoY).
Skills You'll Build:
- SaaS onboarding and customer lifecycle management at scale
- Cross-functional collaboration (Sales, Product, Marketing, Finance)
- ConTech domain expertise — a rare and increasingly valuable skill set
- Strategic account management and executive stakeholder communication
Green Flags: Direct executive access, involvement in product roadmap decisions, and ownership of CS strategy all signal significant autonomy for the right candidate. The company has real traction ($20B+ in projects, blue-chip clients), reducing early-stage risk.
Red Flags to Watch: The role requires niche commercial construction experience, which narrows the talent pool — this could mean limited internal mentorship peers. Also, the "Benefits" section mixes professional perks with tangible benefits, suggesting the job description may be early-stage in its HR maturity. Ask about CS team size and churn rate during interviews.
Ideal Candidate Path: Former construction PMs or PEs looking to pivot into tech without leaving industry expertise behind — this is a rare and well-suited entry point.
The Role
Our Customer Success Managers are responsible for making sure our contractors get the most value out of Clearstory. You will be managing Specialty Contractor customers from launch to adoption, to full rollout and ongoing growth. You will be part coach, project manager, consultant, and product specialist, focusing on ensuring our customers are successful.
A requirement for this role is someone with previous experience in the commercial construction industry managing Change Order Requests (PM / PE, etc.)!
This includes helping train and roll out end users for onboarding, assist with pre-sales pilots, working with executive contacts to plan additional adoption, and overall making sure customers see an impact from and renew with Clearstory.
Internally, you will collaborate with our sales, marketing, and product teams to make sure we are maximizing our revenue and product opportunities.
Additionally, you will be involved in weekly activities such as:
- Strategy meetings to review Customer Success targets and metrics
- Feature request review cycles with our Product team to help review feedback and prioritize new features
- New product feature demos
- Sync up with Sales to help plan onboardings, deal with customer issues, and gameplan on next steps for strategic accounts
The Company You'll Join
Clearstory is digitizing and automating the change order process inside the commercial construction industry.
Just as TurboTax did for tax documents and Expensify did for receipts and expense reports, Clearstory is doing the same for change order communication and log management — building first-of-its-kind, category-defining software that is revolutionizing the commercial construction industry.
The construction industry is being transformed fast by technology, but the way companies communicate costs hasn't evolved in decades and still heavily relies on carbon copy paper, spreadsheets, and email to track billions of dollars. These arcane manual processes can take days or weeks and include hours of manual office tasks such as scanning, manually transcribing, and tedious data-entry into spreadsheets.
At Clearstory we are changing that and creating a new category — "change order communication" — by intelligently digitizing this age-old process. This leads to an increase in profits, more successful contractor-to-customer relationships, more transparency into a project's true cost, and less wasted paper!
We are a venture-backed, 100% SaaS company with impressive credentials for a company at our stage:
- Blue Chip Clients. We have already landed some of the largest General and Subcontractors in the US and have helped our clients build landmark projects.
- Significant Growth. We continue to double and triple our revenue and platform usage year over year.
- Large Volumes Processed. Companies share over $100 million in Change Order Requests on our platform each and every month.
- Significant and Important Projects. Our customers are trusting us to manage significant projects in the commercial construction industry. We have over $20 billion worth of projects on our platform to date.
The Team You'll Be Surrounded By
In addition to experienced SaaS and product leaders, our team has over 60 years of combined experience in the commercial construction space. At Clearstory we know our customers' pain points and challenges first hand and have built a category-defining product that serves the user first.
You'll be part of an ambitious and collaborative company, committed to growing a supportive and diverse team that is passionate about empowering our contractor customers.
Requirements
- Commercial Construction experience (required)
- Ability to lead strategically and paint a vision that inspires and motivates the team, while also being extremely detail-oriented and getting in the weeds
- Ability to collaborate with a variety of stakeholders including Senior Post-Sales Leadership and cross-functional teams (Sales, Marketing, Product, Finance, Legal)
- Ability to influence and challenge conventional wisdom
- 3+ years of relevant industry or role experience
- Proven track record of demonstrated ability to project manage and create relationships
- Excellent verbal and written communication skills
Benefits
- Experience and contribution to the building of our customer success strategy, including how we onboard customers, how we help them grow, how we communicate value to them, and how we gather feedback to improve the product
- Close collaboration with the executive leadership team
- Ability to work with a new product category that has already found product-market fit
- Experience at a venture-backed growth startup
- Flexible remote work
- Competitive market-rate salary for a Series B company
- Subsidized healthcare, vision, and dental
- Early equity
Frequently Asked Questions
Is this Customer Success Manager role fully remote?
Is commercial construction experience truly required, or is it preferred?
What level of seniority is this role, and what does the career path look like?
What equity and compensation can I expect?
What does a typical week look like in this role?
