Senior CX Analyst – Qualtrics & AI Career Growth Role in Columbus
Career & Market Insight
This is a senior-level, high-ownership role sitting at the intersection of CX strategy, enterprise platform engineering, and AI innovation — a rare combination that commands strong market rates. Qualtrics specialists with XM Discover and enterprise deployment experience are in short supply globally; a certified CXO/Architect-level professional typically earns $90,000–$140,000+ annually in Western markets, making this role worth benchmarking carefully against the (undisclosed) offer.
Skills you'll develop or deepen:
- Qualtrics XM Discover — categorization, sentiment, and journey modelling at scale
- AI/RAG/agentic systems applied to real CX workflows (highly marketable in 2024–2025)
- Global enterprise rollout management and change adoption frameworks
- Vendor partnership and technology roadmap ownership — a VP/Director-track capability
Green flags: The client is a recognizable luxury hospitality brand — strong portfolio piece. Active global rollout signals genuine project momentum. Paid certifications and English classes show investment in employee growth. The DOU "best employer" recognition adds credibility to the company culture.
Potential red flags: Salary is undisclosed — always clarify before progressing far in interviews. The role spans architecture, QA, innovation, and vendor management simultaneously, which could indicate understaffing. The three-stage interview (including a client technical round) suggests high expectations and a rigorous hiring bar.
Overall, this is a strong career accelerator role for someone looking to move into a CX platform leadership or principal architect track within 2–3 years.
We are looking for a Customer Experience Analyst to join our client — a globally recognized leader in the luxury hospitality sector. This is an enterprise-level project involving high-traffic web solutions and complex integrations. You will work in a dynamic environment, managing both large-scale initiatives and multiple concurrent small-scale projects to ensure a seamless digital experience for users worldwide.
In this role, you will lead the strategic design, implementation, optimization, and expansion of enterprise-scale digital CX capabilities within Qualtrics and complementary analytics platforms — bridging technical excellence with platform strategy.
Job Requirements
Must Have:
- 3+ years of experience combining business and technology (CX, analytics, or platform roles)
- Minimum 2 years deploying Qualtrics for enterprise clients
- XM Discover expertise: building and maintaining categorization, sentiment, and journey models
- XM metrics mastery: NPS, CSAT, CES, Sentiment enrichment, Effort scoring, and designing frameworks around them
- Experience with dashboards, ticketing, and categorization models
- 3+ years architecting enterprise digital CX solutions
- HTML/CSS and web architecture foundations
- Foundational knowledge of AI technologies: machine learning, LLMs, RAG architectures, and agentic AI systems
- Hands-on CX AI experience: evaluating, testing, or building AI/RAG/agentic capabilities (intelligent routing, automated responses, multi-step workflow automation, AI-powered analytics)
- Qualtrics Certification (CXO or Designer/Architect equivalent)
- Upper-Intermediate or Advanced English (B2+)
Nice to Have:
- Previous experience in luxury hospitality or premium retail sector
- Salesforce experience
- Databricks experience
- Background in Marketing Technology (MarTech) or Digital Analytics
Key Responsibilities
Platform Architecture & Enterprise Deployment
- QA troubleshooting of complex implementations and playbook establishment
- Ensure data governance and taxonomy consistency across the enterprise
- Own data pipelines and make integrity decisions
Platform Innovation Pipeline & Global Rollout
- Own the innovation pipeline with co-innovation and PoC management
- Build and maintain a testing and validation platform for new features
- Orchestrate global rollout strategies with change management and adoption metrics
- Own the roadmap for new technologies and capabilities — evaluate, recommend timing, and sequence adoption
- Manage vendor partnerships aligned with the product roadmap
Project Details
Customer: A globally recognized leader in the luxury hospitality sector — well-known brand, large-scale user base, and a great client relationship.
Type: Enterprise Hospitality / Digital CX Platform.
Product: Enterprise-scale digital CX capabilities built on Qualtrics and complementary analytics platforms, supporting high-traffic web solutions and complex integrations across global properties.
Stage: Active development with ongoing global rollout.
Work schedule: Full-time, fully remote.
Interview Stages
- Call with recruiter
- Technical interview
- Client technical interview
Our Benefits
- Projects with modern stack at a well-known global brand
- Work from anywhere (fully remotely or in our offices in Lviv and Kyiv)
- Paid vacations and sick-leaves, additional days-off, relocation bonus
- Wellness: Medical insurance / sport compensation / health check-up + flu vaccination at your choice
- Education: regular tech-talks, educational courses, paid certifications, English classes
- Fun: own football team, budget for team-lunches, branded gifts
- One of the best IT employers in Lviv based on DOU rating
Recruiter: Yuliia Nochovna
Frequently Asked Questions
Is this role truly fully remote or is office attendance required?
What Qualtrics certifications are required for this role?
What is the salary range for this position?
How many interview stages are there and what do they involve?
Is prior experience in the hospitality industry required?
